July 2021 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 12516 complaints against Capital One Bank. Capital One Bank ranked Number 4 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: GA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 23, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: VA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Full Complaint:
Account Name : XXXX XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {

Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: GA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 23, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: VA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Full Complaint:
Account Name : XXXX XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {{{mpg_replace}}.00} Reason : Identity theft Please remove it from my credit report.


Account Name : XXXX XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {0.00} Reason : Identity theft Please remove it from my credit report.


Account Name : KOHLS/CAPONE Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {00.00} Reason : Identity theft Please remove it from my credit report.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize

Full Complaint:
Unauthorized inquiries to Capital One dates XXXX When I called they said it was nothing they can do about it

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MI

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
Capital One is reporting this closed account as if it is still active and being used today. It has been closed and " charged off '' for years yet they continue to add new reporting dates and balances. This is a scam, and this account is predatory.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: PA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt

Full Complaint:
The creditor/ " debt collector '' has failed to adhere to Section 809 ( a ) ( 1-3 ) within the Fair Debt Protection Act, stating that within five days of initial communication the creditor/ " debt collector '' is required to send the consumer written notice containing : -The amount of the debt, -The name of the creditor to whom the debt is owed, -A statement that unless the consumer, within 30 days after receipt of notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector.

I have since made them aware of their violation and have proceeded to ask them to validate the account as outlined within Section 609 of the Fair Credit Reporting Act. With failure to send back proof including a signed application within 30 days of request, the creditor/ " debt collector '' has violated my rights and is required to remove the alleged debt.

Please remove the alleged debt for the credit/ " debt collector '' has violated my rights

Company response:

Response Type: Closed with explanation


.00} Reason : Identity theft Please remove it from my credit report.


Account Name : XXXX XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {0.00} Reason : Identity theft Please remove it from my credit report.


Account Name : KOHLS/CAPONE Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {00.00} Reason : Identity theft Please remove it from my credit report.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Full Complaint:
Unauthorized inquiries to Capital One dates XXXX When I called they said it was nothing they can do about it

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MI

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
Capital One is reporting this closed account as if it is still active and being used today. It has been closed and ” charged off ” for years yet they continue to add new reporting dates and balances. This is a scam, and this account is predatory.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 24, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: PA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Full Complaint:
The creditor/ ” debt collector ” has failed to adhere to Section 809 ( a ) ( 1-3 ) within the Fair Debt Protection Act, stating that within five days of initial communication the creditor/ ” debt collector ” is required to send the consumer written notice containing : -The amount of the debt, -The name of the creditor to whom the debt is owed, -A statement that unless the consumer, within 30 days after receipt of notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector.

I have since made them aware of their violation and have proceeded to ask them to validate the account as outlined within Section 609 of the Fair Credit Reporting Act. With failure to send back proof including a signed application within 30 days of request, the creditor/ ” debt collector ” has violated my rights and is required to remove the alleged debt.

Please remove the alleged debt for the credit/ ” debt collector ” has violated my rights

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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