August 2013 Complaints Against Chase Bank

Compiled from Public Data by FairShake

If you have an issue with Chase Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 7989 complaints against Chase Bank. Chase Bank ranked Number 3 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 25, 2013

Company Official Name: JPMORGAN CHASE & CO.

State: WA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 26, 2013

Company Official Name: JPMORGAN CHASE & CO.

State: NY

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: August 25, 2013

Company Official Name: JPMORGAN CHASE & CO.

State: NJ

Product: Debt collection
Sub-Product: Credit card

Issue: Taking/threatening an illegal action
Sub-Issue: Attempted to/Collected exempt funds

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 25, 2013

Company Official Name: JPMORGAN CHASE & CO.

State: IL

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 25, 2013

Company Official Name: JPMORGAN CHASE & CO.

State: MA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Settlement process and costs

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 26, 2013

Company Official Name: JPMORGAN CHASE & CO.

State: FL

Product: Credit card

Issue: APR or interest rate

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 26, 2013

Company Official Name: JPMORGAN CHASE & CO.

State: MI

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 25, 2013

Company Official Name: JPMORGAN CHASE & CO.

State: MA

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 26, 2013

Company Official Name: JPMORGAN CHASE & CO.

State: VA

Product: Credit card

Issue: Advertising and marketing

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: August 26, 2013

Company Official Name: JPMORGAN CHASE & CO.

State: CA

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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