April 2014 Complaints Against Chase Bank

Compiled from Public Data by FairShake

If you have an issue with Chase Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 7735 complaints against Chase Bank. Chase Bank ranked Number 6 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 6, 2014

Company Official Name: JPMORGAN CHASE & CO.

State: FL

Product: Debt collection
Sub-Product: Credit card

Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2014

Company Official Name: JPMORGAN CHASE & CO.

State: NC

Product: Credit card

Issue: Other fee

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2014

Company Official Name: JPMORGAN CHASE & CO.

State: FL

Product: Credit card

Issue: Payoff process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2014

Company Official Name: JPMORGAN CHASE & CO.

State: WA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2014

Company Official Name: JPMORGAN CHASE & CO.

State: TX

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: April 7, 2014

Company Official Name: JPMORGAN CHASE & CO.

State: CA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2014

Company Official Name: JPMORGAN CHASE & CO.

State: IA

Product: Debt collection
Sub-Product: Credit card

Issue: Improper contact or sharing of info
Sub-Issue: Contacted employer after asked not to

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2014

Company Official Name: JPMORGAN CHASE & CO.

State: NY

Product: Credit card

Issue: Rewards

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 6, 2014

Company Official Name: JPMORGAN CHASE & CO.

State: CA

Product: Debt collection
Sub-Product: Credit card

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2014

Company Official Name: JPMORGAN CHASE & CO.

State: PA

Product: Credit card

Issue: Balance transfer

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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