May 2016 Complaints Against Chase Bank

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2016, the CFPB received 8762 complaints against Chase Bank. Chase Bank ranked Number 6 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: May 24, 2016

Company Official Name: JPMORGAN CHASE & CO.

State: GA

Product: Debt collection
Sub-Product: Credit card

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Full Complaint:
XXXX continues to report account is a open/revolving account. This account should be reported as a collection account. They are reporting a past due amount when a collection account can not have a past due amount because we never agreed to any terms. XXXX is reporting that they are a creditor when they are not.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 24, 2016

Company Official Name: JPMORGAN CHASE & CO.

State: WI

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: May 24, 2016

Company Official Name: JPMORGAN CHASE & CO.

State: OR

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 25, 2016

Company Official Name: JPMORGAN CHASE & CO.

State: CA

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Using a debit or ATM card

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 25, 2016

Company Official Name: JPMORGAN CHASE & CO.

State: VA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 24, 2016

Company Official Name: JPMORGAN CHASE & CO.

State: ND

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 25, 2016

Company Official Name: JPMORGAN CHASE & CO.

State: CO

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 25, 2016

Company Official Name: JPMORGAN CHASE & CO.

State: IN

Product: Mortgage
Sub-Product: Other mortgage

Issue: Application, originator, mortgage broker

Full Complaint:
We had a home equity line of credit for 5 years that expired in XXXX 2016, with a balloon payment due of {0000.00} which we received a letter in the mail a week before the expiry date telling us that our payment was due. I immediately went to see my local bank and he could not help us, because we were a member of private banking and he could not even see our information. So, he then gave us a name for a loan officer, which we called when we got home and sent him all our paperwork, he then determined that we would not be eligible for a mortgage because my husband had a year before that lost his job with the company he had been with for 30 years, because the company moved back to XXXX. My husband was working, but only making half the money, so he suggested that if we pay our car loan, we would qualify for pre approval. We took our savings and paid the loan, and called him after it was paid, he then said the loan had been sent to collections and he could not help us. I then went back to my local bank and asked to speak with another loan officer and after one week, she called us back saying she also could not help us, we had to contact collections. I have spoke to maybe XXXX different people, gone to our local bank 3 times, spoke with a lady from the executive office once and she also said she could not help us and had no interest in helping, I called her supervisor and we did not receive a call back. Before this happened, our credit was very good and we had missed 1 payment, which was a few days late, in the whole 5 years of this loan. Because of all this fooling around, they have reported us to the credit bureau as late and this has taken a bad hit on our credit. They now do not want to give us another loan and offered to possibly have a second look and see if we qualified for the hardship remodification loan and he said it ‘s not sure we will get it, you have to be under a certain salary, we can pay our payments, my husband is making good money, that is not the problem and i told this to the bank. We did not realize going into this at 5 years, we would have to pay back the whole {0000.00} we were not made aware of this, oh it was probably in the fine print of the contract, but i do n’t understand that jargon and relied on the loan officer at the time to tell me this and he failed to do so. We are not faced with a foreclosure and need help immediately. Please help!

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 25, 2016

Company Official Name: JPMORGAN CHASE & CO.

State: GA

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Full Complaint:
I have been pursing a short sale process with, Chase since, XXXX XXXX, XXXX. The XXXX lender, XXXX ( since submitting a complaint with CFPB in XXXX XXXX, XXXX ) has granted me permission to pursue a short sale of the property. Chase, is a the XXXX mortgage, which is a Home Equity Line of Credit. Chase continue to delay making a decision on my case. I can no longer afford to keep the home, due to a financial hardship. I am retired, and living on a fixed income. The home is a XXXX-story townhome, with XXXX steps. I am experiencing health problems, which requires me to see several physician monthly. My medical expenses are costly for treatments and medications. Heating and cooling of the home is over {00.00} a year. I am faced with expensive, emergency home repairs, and on-going maintenance. My income can not keep up with the cost to maintain the home.
I have complied with all documentation requests from Chase. I have submitted all information accurately and timely since, XX/XX/XXXX.Chase continue to delay making a decision on the short sale requests. I have sent multiple repeated documentations to Chase. They have no justification to continue denying me approval to short sell the property. At the present time I continue to receive warning letters of threatening to foreclosure on the property, in spite of being in a short sell process. I truly feel as a XXXX year old, XXXX that I am being treated unfairly by Chase. I need your assistance with investigating my case to find out why Chase will not come to a decision on my short sale request.

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 25, 2016

Company Official Name: JPMORGAN CHASE & CO.

State: CA

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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