November 2019 Complaints Against Chase Bank

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 8260 complaints against Chase Bank. Chase Bank ranked Number 4 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 6, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: NY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount

Full Complaint:
In the past the XXXX XXXX dept. WAS ALERTED IN DIFFERENT WAYS …
Have latest XX/XX/XXXX paid rent {0.00}? got confirmation yet the bank should be fine it didn’t go thru and never alerted me.i had signed up for alerts.had to repay.
He past chase banker allume gave me 3 cards and spread my money on 3 cards when I should of got 1.also when I went to another branch to look into it.he a XXXX male took my Id and keep it.etc

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: November 6, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: GA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a 2nd mortgage with Chase that was for {000.00}. The mortgage was opened in XX/XX/XXXX. I have made regular payments of approx. {0.00}. every month for 15 years. They recently sent a statement saying in XX/XX/XXXX, the mortgage will have matured and I need to pay the balance of {000.00}. How can this be possible? I have paid them a little over {000.00} already. I am confused to where did all this money go to.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 6, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: AL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away

Full Complaint:
I have 5 hard inquiries on my credit score ( XXXX ) which are the the following : XXXX XXXX XXXX XXXX ( XX/XX/XXXX ) XXXX XXXX XXXX XXXX ( XX/XX/XXXX ) Chase Bank USA, N.A ( XX/XX/XXXX ) Chase Bank USA, N.A ( XX/XX/XXXX ) XXXX XXXX XXXX XXXX, ( XX/XX/XXXX ) All they are is XXXX XXXX XXXX getting background information about getting service at my apartment and chase is for applying to a credit card which I use everyday! So, why hasn’t all this been removed yet?

These things haven’t been removed and it’s been over 5 years on most of these inquiries and I know for a fact that these usually have a limit of up 2 years.

Please remove them!

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 6, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: None

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Getting a loan or lease
Sub-Issue: Fraudulent loan

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 6, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: NY

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 6, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: CA

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees

Full Complaint:
Authorized a check by phone but they took two checks out of my account. But one was authorized in one when it’s not. The bank said since it was authorized once they can’t do anything about it. The institution that took the check would not refund it. So a overdraft charge was charged twice because of this.

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: November 6, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: None

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 6, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: TX

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: November 6, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: None

Product: Vehicle loan or lease
Sub-Product: Lease

Issue: Problems at the end of the loan or lease
Sub-Issue: Termination fees or other problem when ending the lease early

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 6, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: TX

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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