June 2019 Complaints Against Chase Bank

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 8260 complaints against Chase Bank. Chase Bank ranked Number 4 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: NY

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Money was not available when promised

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: None

Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)

Issue: Opening an account
Sub-Issue: Didn’t receive terms that were advertised

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: LA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: None

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest
Sub-Issue: Charged too much interest

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: MA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
There is this account on my XXXX and XXXX credit files that I do not recognize, the account is showing with a status charged off but the problem is that I never had an account with this company called JPMCB AUTO FINANCE, the account number that it is being reported is XXXX and there is no phone number being reported and it is also showing that the account was opened on XX/XX/2013. I have disputed this account with XXXX and XXXX and for some reason they tell me that the account was verified as accurate. XXXX and XXXX are reporting this account as charged off, I know this cant be right because like I said I never had an account with this company. I asked them for the original contract that has my signature on it that proves that I opened this account since they are claiming that the account was opened by me, and they cant seem to provide me with anything. By law the credit bureaus have to report the information on a credit file 100 % correct without any errors or mistakes. I want JPMCB AUTO FINANCE to provide me with the original contract that has my signature on it or for the account to be deleted from all of the credit bureaus.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: CO

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Full Complaint:
I attempted to purchase baseball tickets from an ad on XXXX. I called the person who I was transacting with to get a sense of them and to insure it was a real phone number. The person seemed fine, and suggested we use XXXX and the XXXX app. I paid him {.00} through the XXXX transfer action on my Chase phone app, and he never sent over the tickets and stopped responding to texts/calls. I then reported the incident to the XXXX Police fraud unit, and called Chase. Chase said that there was no reimbursement option because XXXX is a third-party partner, and that they are not responsible for fraud.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: NY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: OK

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: MD

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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