June 2019 Complaints Against Chase Bank

Compiled from Public Data by FairShake

If you have an issue with Chase Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 8260 complaints against Chase Bank. Chase Bank ranked Number 4 among all financial companies for the most complaints.


Do you have a complaint against Chase Bank?

Pursue Legal Help

FairShake helps thousands of people take legal action & get compensated…

Learn more about how to sue Chase Bank

Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: CA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
In XXXX of this year Chase withdrew money from my escrow account to pay my property taxes. However, they also withdrew money to pay for another property that I do not own or has any connection with me or my account.

This left me in an escrow shortage and they have adjusted my monthly payment to reflect this as well. I called to explain their mistake, and they took two weeks but finally managed to remove the incorrect parcel from my account.

However, they are not refunding the erroneous tax payment they made from my escrow account and are instead ” waiting ” for the local municipality to refund the money.

From my perspective, Chase, without my immediate knowledge or permission has misappropriated funds from my escrow account and now I am stuck footing the bill until they get the money back.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: IL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: CA

Product: Debt collection
Sub-Product: I do not know

Issue: Written notification about debt
Sub-Issue: Didn’t receive notice of right to dispute

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: TX

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Didn’t receive terms that were advertised

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: MI

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
I have a hard inquiry on my credit report from JPMCB CARD SERVICES, XXXX XXXX XXXX XXXX, DE XXXX ( XXXX ) XXXX Inquiry is from XX/XX/2018.

I had nothing to do with this. When I got my taxes back last year ( 2018 ) the IRS sent me a letter saying I have suspicious activity and may be a victim of identity theft.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: TX

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Full Complaint:
I purchased from XXXX for tickets to XXXX XXXX XXXX XXXX on XX/XX/XXXX while on vacation for 4 families for {0.00} using Chase Freedom credit card. I went online at XXXX XXXX to purchase the XXXX adults and XXXX children tickets. We didn’t leave XXXX CA until XXXX XXXX and I still haven’t received my tickets. As we drove down there, I continued to monitor my email inbox and junk mail and still don’t see any confirmation email. We stop to get gas, and I try to call XXXX at XXXX XXXX. The wait was long, so I leave a call back number. We went to the zoo to meet up with the other families. As we wait in line to get the ticket since I think there is something is wrong with there system because I bought tickets from them before and got it instantly. They did not give me a call back until we were already in the park at XXXX XXXX. As I spoke with customer service on the phone, I ask if I can cancel it because I’m already in the park, and it was their system error. She told me the ticket is final, but I try to tell her that I’m on vacation and doesn’t live in XXXX XXXX, CA. At XXXX XXXX, she sends me the ticket. I call Chase the same date to put in a dispute, but they unable to do it since it’s pending.
I call Chase again on XX/XX/XXXX to put in the dispute and explain the same as the above. They told me that since the website mention all sale is final, so the ticket is valid. This is the second time I have a similar issue with Chase. The previous was luckily resolve by XXXX stepping in to help because of the seller using deceptive description. I felt that all my consumer right using the credit card is gone since they put a phrase of ” All Sale are Final ”, and I can’t use the dispute quality good/service for online.
I have attached the call and the time I bought the ticket at the location and the call history.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: FL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: None

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

X