August 2019 Complaints Against Chase Bank

Compiled from Public Data by FairShake

If you have an issue with Chase Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 8260 complaints against Chase Bank. Chase Bank ranked Number 4 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 23, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: MA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Full Complaint:
Date : XX/XX/2019 Transaction : XXXX Amount : {.00} I received a product that does not match the description. ( They claimed they were lobster gloves but they are not. ) Seller does not respond, so I tried to go via my credit card company, but there is no way to contact the credit card company. I tried to file a dispute online and on the app but it does not allow for it. I would like the credit card resolve this with the merchant and credit my card for the full amount.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 23, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: TX

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Closing on a mortgage

Full Complaint:
Chase issued a mortgage loan against my property while back. I just came to know about it by contacting with the home insurance company last month, which was funded from that mortgage loan account. The loan number is XXXX.
The loan account was used for this purpose by a mortgage company named XXXX XXXX with the below information : Phone : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, TX XXXX I contacted your sales department to inquire about this loan with no success. They declined to provide me any response.

Chase maintains the loan that are older than 7 years in archived form. Since the loan was issued against my property and was used back in XX/XX/2007 to provide my home insurance company for home insurance payment.

So I need to know the below details on this loan : 1. When was the loan account opened and when was it closed, if closed?

2. What kind of loan was it ( i.e FHA, VA etc )?

Since this was a concealed information, the statute of limit tolls for any legal action.
So I am hoping that you would please co-operate.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 23, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: GA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees

Full Complaint:
On Friday XX/XX/XXXX a transaction was processed to my account from XXXX XXXX for {0.00}. This money was taken from my total balance, and at the time there was around {0.00} left in the account. Either the next day or on Monday, a {.00} transaction from Acorns was processed to my account. The funds were available in the account at that time.

On Tuesday XX/XX/XXXX, Chase charged two {.00} overdraft fees to my account for both of those transactions. The explanation was that the money was being held by the vendor and didn’t process until after the initial dates they were supposed to have come out, but if my balance was already reduced by both of those amounts, I should not have been charged fees on those transactions.

I would ask that both of the fees be reversed. It is unfair for banks to say they are ” holding the funds ” and waiting on the vendor when the balance on the account was show that the funds have already been taken out of the account and sent to the vedor.

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: August 23, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: OH

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 23, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: NY

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Full Complaint:
I have been a chase customer for 10 years and I have XXXX chase freedom cards. Recently ( 1 days ago ), I received the offer for a credit limit increase which I accepted. Please not I didnt request it first hand. Then I keep seeing a prequalified offer for their chase Sapphire preferred and after a few logins I decided to take the bait. I applied and got approved. Five days later, I try to use my card at a gas station and it was declined then again later. So I logged in to check out what the problem is because I havent been using much of the card I actual only had {.00} balance on a {00.00} limit. Thats when I see that all my cards were closed.
I called them and the reason is too many inquiries. Chase card was the last card I got last year until XXXX when I applied for a XXXX. I dont understand how thats too many inquiries! On my XXXX and XXXX I only see XXXX. XXXX has XXXX ( 2from XX/XX/2017 set to be removed by next month, XXXX others from chase itself and XXXX for apartment leasing ). I am shocked and embarrassed that chase takes such a measure without informing its clients. I am also annoyed because I had enough no late payment and the accounts are always paid on full. I am no flight risk, I have been with them for years. I was just doing a product change as my credit has risen so much and I need cards with rewards.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: August 23, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: UT

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 23, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: CA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 23, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: CT

Product: Mortgage
Sub-Product: Other type of mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 23, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: FL

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
Chase is holding my money in escrow from an insurance claim check. I’ve had an inspection and they say I’m 50 % complete with the project. Additionally, I’ve submitted {000.00} in paid receipts.

Chase has only released {000.00} of the total {0000.00} in total insurance funds … which is 33 %.

I’ve tried numerous times to get help, but they refuse to release a reasonable amount of funds.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 23, 2019

Company Official Name: JPMORGAN CHASE & CO.

State: IL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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