March 2014 Complaints Against Citibank

Compiled from Public Data by FairShake

If you have an issue with Citibank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 5768 complaints against Citibank. Citibank ranked Number 8 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: March 17, 2014

Company Official Name: CITIBANK, N.A.

State: CA

Product: Debt collection
Sub-Product: Credit card

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt was paid

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 17, 2014

Company Official Name: CITIBANK, N.A.

State: OH

Product: Credit card

Issue: Billing disputes

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: March 17, 2014

Company Official Name: CITIBANK, N.A.

State: MS

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 17, 2014

Company Official Name: CITIBANK, N.A.

State: UT

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 17, 2014

Company Official Name: CITIBANK, N.A.

State: WI

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: March 17, 2014

Company Official Name: CITIBANK, N.A.

State: IL

Product: Credit card

Issue: Unsolicited issuance of credit card

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: March 17, 2014

Company Official Name: CITIBANK, N.A.

State: NC

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 18, 2014

Company Official Name: CITIBANK, N.A.

State: OH

Product: Credit card

Issue: APR or interest rate

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 18, 2014

Company Official Name: CITIBANK, N.A.

State: TN

Product: Debt collection
Sub-Product: Credit card

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 17, 2014

Company Official Name: CITIBANK, N.A.

State: FL

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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