September 2014 Complaints Against Citibank

Compiled from Public Data by FairShake

If you have an issue with Citibank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 5768 complaints against Citibank. Citibank ranked Number 8 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: CITIBANK, N.A.

State: VA

Product: Consumer Loan
Sub-Product: Installment loan

Issue: Taking out the loan or lease

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: CITIBANK, N.A.

State: PA

Product: Credit card

Issue: APR or interest rate

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: CITIBANK, N.A.

State: NY

Product: Credit card

Issue: Credit card protection / Debt protection

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: CITIBANK, N.A.

State: DE

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: CITIBANK, N.A.

State: PA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: CITIBANK, N.A.

State: IL

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: CITIBANK, N.A.

State: IL

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: CITIBANK, N.A.

State: OH

Product: Debt collection
Sub-Product: Credit card

Issue: Improper contact or sharing of info
Sub-Issue: Contacted me after I asked not to

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: CITIBANK, N.A.

State: NC

Product: Credit card

Issue: Customer service / Customer relations

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: September 3, 2014

Company Official Name: CITIBANK, N.A.

State: CA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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