November 2019 Complaints Against Citibank

Compiled from Public Data by FairShake

If you have an issue with Citibank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 7065 complaints against Citibank. Citibank ranked Number 8 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 22, 2019

Company Official Name: CITIBANK, N.A.

State: OH

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Full Complaint:
Case Number XXXX I would like to APPEAL that case and get it resolved. I will seek further legal actions against citi bank if it wont get resolved. CFPB complain number XXXX-XXXX Ordered merchandise WAS NEVER RECEIVED! MERCHANT FAILED TO DELIVER ORDERED DOOR!
On XX/XX/19 I prepaid deposit XXXX $ using Visa card.
On XX/XX/19 merchant contacted me that door was ready and I paid remaining balance online XXXX $ using citi card On XX/XX/2019. My husband picked up the door and when my contractor saw the door same day it was very poorly made, and bowed and would be impossible to install. Moreover it didn’t look like anything we ordered. See attached photos.
On XX/XX/19 merchant agreed to to take the door back and make replacement door within 2 weeks.
On XX/XX/19 my husband RETURNED the defective door to the merchant in person. I have screen shot as well.
On XX/XX/2019 I contacted the merchant asking about the replacement door since it was 2 weeks and they promised to have it ready by XX/XX/2019 On XX/XX/19 I contacted merchant again and they promised to get the door ready by XX/XX/19 for pick up.
On XX/XX/19 merchant informed me that door is not ready and they will deliver it on XX/XX/19 to my house.
On XX/XX/19 merchant never delivered the door and failed to respond to my messages and phone calls. I tried to contact merchant again on XX/XX/XXXX and never heard back, same day I filed disputed with citi card and visa card and ordered the door from different merchant. Merchant had 2.5 month since order was placed in XXXX to deliver door as promised and failed to do so or communicate with me on a timely manner.. My husband is a military veteran and the way citi bank handle this case is unacceptable. I have been a loyal customer for a long time.
Also attached is a screen shot where on XX/XX/2019 we canceled the transaction with the merchant due to NON DELIVERY and NON COMMUNICATION! I DONT HAVE MERCHANDISE IN MY POSSESSION.

On XX/XX/19 citi bank contacted me claiming I need to provide slip that merchant agreed to refund me, witch is NOT the case. Citi bank refused to help and resolve the case!

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 22, 2019

Company Official Name: CITIBANK, N.A.

State: NJ

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Full Complaint:
There is a fraudulent {.00} charge for a credit card ending in XXXX even though I have not even received this card in the mail yet ( this transaction is dated XX/XX/19 and is copied below ). XXXX was a replacement card for the card ending in XXXX because there was a fraudulent charge billed to that card as well ( the original fraudulent charge was billed to card ending in XXXX on XX/XX/19 and is also copied below ) : XX/XX/2019 Merchant Details XXXX XXXX XXXX, Florida {.00} XX/XX/2019 Merchant Details XXXX {.00} I have never heard of, communicated with or dealt with either of the two merchants referenced above. When I called Citibank all I got was a replacement card that I was told is being mailed to me. To the best of my knowledge, the bank has not investigated either of the fraudulent transactions listed above.

Company response:

Response Type: Closed with monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 21, 2019

Company Official Name: CITIBANK, N.A.

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Full Complaint:
Previous complaint ( Case # XXXX ) remains unresolved but closed without allowing us to rebuttal.

Re : Missing {00.00} Credit Payment ( 3 Attachments ).

Obviously, Citi Card still did NOT do their investigation again! I have made it clear on multiple occasions that there were FOUR {00.00} payments made to Citi Card as reflected on my bank statements, but, only THREE were credited to my Citi Card. This is because the Conditional Credit of {00.00} issued on XXXX was reversed.
How many times do I have to tell them FOUR {00.00} payments to my Citi card do not equal three {00.00} credits??? Citi Card did not do any work except focusing on one date which is XX/XX/XXXX, but the MISSING CREDIT is the XX/XX/XXXX payment of {00.00}, it was deducted from my wifes XXXX bank account ( ending in XXXX ), the bank statement is attached, I even marked a Question Mark? next to that payment made on XX/XX/2019, please actually read what we wrote this time, please! Unacceptable response from Citi Card!!! We are tired of spending hours and hours on each phone call with Citi Card to only have to start all over explaining as nobody investigated the file ; last time we sent them a 5-page Fax, but no one read them. We really need to be compensated for the extensive hours on this case. And today, I have called the Executive Response Unit of Citi Card at least three times after seeing the response letter, but no answer, no returned calls.
I am attaching a detailed documentation again in a more simple form hoping someone smart enough to understand. We spent 5 hours alone on this updated detailed sheet ( please see attachment ” Citi Card Payments Checklist XXXX ” ). After this, it’s lawsuit time!!!!!!!!

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 21, 2019

Company Official Name: CITIBANK, N.A.

State: FL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Funds not received from closed account

Full Complaint:
My account was closed on XX/XX/2019.

I have {000.00} in my account My funds are being held and I am told Time after Time after Time that it is being investigated for fraudulent activity.

I call everyday inquiring about my account and I am told by the bank manager her name is XXXX that she has no further information for me and that she will call me when she has an update. I do not understand how my account and be under review and investigated since XXXX if there is money in my account that is fraudulent I do not understand why it is not returned to the sender and my money returned to me.

This money was sent to me by family to purchase a vehicle new mobile home I have been waiting since XXXX to do this and in the meantime I go without a vehicle and live with relatives because I am not able to access my funds to do what the money is intended for.

I am not asking for any money that does not belong to me only the money that does! I have been trying since XXXX to get my money and Citibank only keeps dragging their feet telling me that the money is under investigation under review it’s always something the nation mark if there is money that is fraudulent in my account send it back to the people that sent it and just send me my money! CFPB PLEASE HELP ME!

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 21, 2019

Company Official Name: CITIBANK, N.A.

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Delay in processing application

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 22, 2019

Company Official Name: CITIBANK, N.A.

State: None

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 22, 2019

Company Official Name: CITIBANK, N.A.

State: NY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Can’t close your account

Full Complaint:
In XXXX Citibank allowed a fraudulent checking account to be opened using my name and address with someone elses social security number. They have not told me what proof of identification was provided in my name to open the account. This is something I would like to know so I can take action to protect myself.

Citibank then allowed the perpetrator to cash my stolen IRS refund in the amount of {00.00} using this account. They did not require a signature on the check to cash it.

Citibank refuse to address the identity fraud and close the checking account. They said that the person whose social security number was used must make the complaint, but they have not notified this person. Because the statements are being sent to me at my address there is no way for this person to be aware the account exists. I am the injured party, it is my name and address being used and my check that was cashed. I need your help to get Citibank to take action and close this account.

Additionally, Citibank refuses to investigate the grand larceny of involving my stolen IRS check. I have completed the paperwork required and provided all the information they requested including an affidavit and a police report. They still refuse to address the matter or follow up with the police.

The IRS has told me they have reached out to Citibank, but the banks Incident Reporting Unit / Risk & Fraud Operations has told me they have not received any communication from the IRS. Instead of engaging directly with the IRS, they are now requiring me to have the IRS send them Fraud Endorsement Claim. The IRS said this is not necessary, but the bank continues to refuse to act. I hold Citibank liable and expect them to reimburse me or the IRS for the stolen funds but I need your help to get them to engage.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 22, 2019

Company Official Name: CITIBANK, N.A.

State: NC

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Full Complaint:
In XX/XX/2019 I opened a secured credit card account with CitiBank in the amount of {00.00}. Under the agreement of the secured account my credit limit would be equal to my deposit. I have paid my monthly bill on time every month without any problems. On XX/XX/2019 Citibank Approved a transaction in the amount of {00.00} without my approval and a amount that was {00.00} over my credit limit. The charge was a overcharge from a car rental place. I filed a dispute and Citibank sided with the car rental place, even after admitting I never gave the car company authorization. Citibank has the paperwork that clearly shows I never signed the agreement. Citibank will not fix the problem or explain how My account was charged {00.00} with my credit limit only being {00.00}. Whose to stop them from approving a {0000.00} charge then telling me I owe them? This charge should had never been approved and definitely should not have sides with the merchant if the agreement was never signed. I have the documents but Citibank uses a complicated process for documents that prevents you from downloading or printing the files?

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 22, 2019

Company Official Name: CITIBANK, N.A.

State: AZ

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 22, 2019

Company Official Name: CITIBANK, N.A.

State: PA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due

Full Complaint:
I just logged onto my account with Citi to find a payment was 36 days overdue. Ironically I never missed a payment with any company in years and just received an email about that earlier today. I checked my email to see if I missed a notice but couldn’t find any from Citi. I was having a difficult time trying to find a statement on the Citi site and finally started a chat session to find out what’s going on. The first person led me to my statements and I saw a {.00} fee and asked about it. They said it was because of a missed payment. I say I never got a notice, email or otherwise, it goes back and forth until I realize there was a fee on the XXXX bill as well. When I looked more at the statements I saw two purchases from XXXX AND I DON’T HAVE A XXXX ACCOUNT. I mentioned this to the person and they say they are making notes for another department to waive fees and want to transfer me to them. Someone else comes on and says they tried to waive the fees and was denied. He gave me a number to call and speak to someone about the fees and says he will issue a new card. Then he says he can’t issue a new card or the fees won’t be reversed. It has been nothing but confusion to this point so I call the number. I try to speak to a person and get a computer-generated message saying ” fees can not be waived ” and the call disconnects. Now I admit I’ve been having trouble seeing since I had XXXX XXXX for a XXXX XXXX on XXXX XXXX, been back twice for additional XXXX and still can’t XXXX clearly but if I had gotten an email I would have responded and paid my bill. Citi just opened this account 3 months ago and I’m sure they saw that I have never been late on any payments and this situation is going to ruin my good credit. This experience has been horrible. Even when I asked for a copy of the chat they tell me to click on an icon on the top of the chatbox, BUT THE ICON WASN’T THERE. I hate to say they are taking advantage of a senior citizen but they are doing absolutely nothing to resolve the issue, just conflicting information.
I had to copy and paste it before the chat box was closed. Horrible company for customer service.

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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