December 2019 Complaints Against Citibank

Compiled from Public Data by FairShake

If you have an issue with Citibank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 7065 complaints against Citibank. Citibank ranked Number 8 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: CITIBANK, N.A.

State: NC

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn’t receive advertised or promotional terms

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: December 19, 2019

Company Official Name: CITIBANK, N.A.

State: GA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: CITIBANK, N.A.

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: December 19, 2019

Company Official Name: CITIBANK, N.A.

State: AZ

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it’s really a serious problem to misreport. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I’m not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: December 19, 2019

Company Official Name: CITIBANK, N.A.

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Full Complaint:
On XX/XX/2019 I called one of my creditors to replace a damaged credit card. Citibank, NA ( SYW ) Shop Your Way Mastercard XXXX. During that call the representative DID NOT obtain my authorization to pull my credit report. Furthermore, I’ve had this account open for almost 20 years. As soon as I learned of this FRAUDULENT credit report pull ( today XX/XX/19 ), I took action and called them back. They listened to the call from XX/XX/19 and agreed that my claim was valid. I do not trust Citibank to remove this inquiry from my credit report, however, bethatasitmay, I feel they should be held accountable for violating the public ‘s trust by illegally obtaining my credit report without my consent. This action by Citibank was completely unauthorized, fraudulent, and borderline criminal. The reason we have consent it to avoid situations like this where borrower ‘s scores are lowered and to no fault of their own, now have less access to credit or competitive APR ‘s. I’m buying a house and this has negatively impacted my interest rate! Totally unacceptable. Please help me hold Citibank accountable. Thank you in advance.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: December 19, 2019

Company Official Name: CITIBANK, N.A.

State: IL

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Other features, terms, or problems
Sub-Issue: Other problem

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: December 19, 2019

Company Official Name: CITIBANK, N.A.

State: CA

Product: Checking or savings account
Sub-Product: Savings account

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Company response:

Response Type: Closed with monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: December 19, 2019

Company Official Name: CITIBANK, N.A.

State: CA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Full Complaint:
city bank withdrew money from my checking account claiming that it was their deposit while it was return from a canceled transaction which somehow disappeared from my bank monthly statement

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: December 19, 2019

Company Official Name: CITIBANK, N.A.

State: CA

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: December 19, 2019

Company Official Name: CITIBANK, N.A.

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Company response:

Response Type: Closed with monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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