November 2020 Complaints Against Citibank

Compiled from Public Data by FairShake

If you have an issue with Citibank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 8720 complaints against Citibank. Citibank ranked Number 7 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 25, 2020

Company Official Name: CITIBANK, N.A.

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 25, 2020

Company Official Name: CITIBANK, N.A.

State: MI

Product: Debt collection
Sub-Product: Credit card debt

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Full Complaint:
For nearly six months I attempted to gain access to my online account. Was unable to fir quite some time. A check was mailed in liu of the debt. The check only covered late fees every month causing my debt to be overdrawn simply because I could not get a hold of someone so I could make a payment

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 25, 2020

Company Official Name: CITIBANK, N.A.

State: NJ

Product: Debt collection
Sub-Product: Credit card debt

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 25, 2020

Company Official Name: CITIBANK, N.A.

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Trouble using your card
Sub-Issue: Credit card company won’t increase or decrease your credit limit

Full Complaint:
I received sudden emails from Citi bank credit card department that they have lowered my credit limit due to the followings : -Your payments were low on one or more of your accounts with us.
-Your credit report shows your balances on your revolving accounts are too high in relation to those credit lines.
-One or more of your accounts shows a late payment or bad check with us.

Even though I knew that none of the above are correct, still I reviewed my credit reporting and ensured that, – I have always paid my payment in full, if not more.
-Based on the XXXX , which is the credit bureau that Citi based their decision on, is only stating that I have used XXXX % of my credit.
-All of my credit payments were made on time, except one that I only paid couple of days late, which was not delinquent i.e. 30 days late. For which, I thought bank might have a grace period, which they didn’t and paid the late payment fee.

I talked the citi bank credit department rep, and she stated that she doesn’t see any late payment in the sense that I paid 30 days late, and even she was surprised as why this happed. She submitted a credit limit reinstatement, but the credit department / underwriting didn’t bother to review it and reinstate my credit limit and stated that they cant change their decision.

Citi bank ‘s decision can impact my credit negatively and it could ruin my credit with other company. I have been working hard to keep my credit in a good shape and have never had any late payments, or credit limit drop in my life, except this one that is entirely unjust, unfair and completely discriminatory as I couldn’t find any actual reason for their action.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 25, 2020

Company Official Name: CITIBANK, N.A.

State: None

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Account opened as a result of fraud

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 25, 2020

Company Official Name: CITIBANK, N.A.

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Other problem

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 25, 2020

Company Official Name: CITIBANK, N.A.

State: MN

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 25, 2020

Company Official Name: CITIBANK, N.A.

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 25, 2020

Company Official Name: CITIBANK, N.A.

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 25, 2020

Company Official Name: CITIBANK, N.A.

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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