February 2020 Complaints Against Citibank

Compiled from Public Data by FairShake

If you have an issue with Citibank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 8720 complaints against Citibank. Citibank ranked Number 7 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 20, 2020

Company Official Name: CITIBANK, N.A.

State: NJ

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 20, 2020

Company Official Name: CITIBANK, N.A.

State: NC

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 20, 2020

Company Official Name: CITIBANK, N.A.

State: IN

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Full Complaint:
Ref : Citibank MC Account # XXXX XXXX I need to dispute 23 Florida charges because they are not authorized nor initiated by me. I also was not in Florida and did not sign for them. They are fraud. I logged into Citi website and found unauthorized charges on XX/XX/XXXX, and then saw that my card was missing. I then closed the card and report these charges as fraud online on XX/XX/XXXX.


XXXX XXXX XXXX {.00} XXXX XXXX XXXX {.00} XXXX XXXX XXXX XXXX XXXX {.00} XXXX XXXX XXXX XXXX {.00} XXXX XXXX XXXX XXXX {.00} XXXX XXXX XXXX XXXX {.00} XXXX STORE {.00} XXXX XXXX XXXX {.00} XXXX # XXXX {.00} XXXX XXXX XXXX XXXX {.00} XXXX XXXX {.00} XXXX XXXX XXXX {.00} XXXX XXXX {.00} XXXX XXXX XXXX XXXX {.00} XXXX # XXXX XXXX XXXX {.00} XXXX XXXX {.00} XXXX XXXX XXXX {.00} XXXX XXXX XXXX {.00} XXXX XXXX XXXX XXXX {.00} XXXX XXXX XXXX {.00} XXXX XXXX XXXX XXXX {.00} XXXX XXXX XXXX XXXX {.00} XXXX # XXXX XXXX XXXX {.00} Please investigate and credit my account for these 23 unauthorized charges ( dated XX/XX/XXXX to XX/XX/XXXX ). You need to reverse the charges while you investigate. I did not receive goods or services. If you require a fraud affidavit, then you need to mail it to me. I consider this letter an affidavit of fraud. It has been over 30 days since reporting it. I have faxed and emailed letters. I have chatted online. I am now filing a complaint. I have never experienced such a difficult process from a credit card, and will not be using your card in the future.

Sincerely, XXXX XXXX

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 20, 2020

Company Official Name: CITIBANK, N.A.

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Full Complaint:
I received an email from Citi XXXX XXXX offering to raise my credit limit with no impact to my credit score. I proceeded with the link in the email and they raised my credit limit then asked if I would like an even higher credit limit and if so how much. I put in XXXX and hit submit unbeknown to me this request in fact did pull a credit report and put a permanent hard inquiry on my report.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 20, 2020

Company Official Name: CITIBANK, N.A.

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn’t receive advertised or promotional terms

Full Complaint:
Citi Double Cash Card – Denial of promotional offer after meeting eligibility requirement : XX/XX/XXXX – An application was submitted in citibank.com ( Application ID # XXXX ) applying for the Citi Double Cash Card with a promotional offer of {0.00} to be credited to the account on the condition that {0.00} is charged within the first 3 months after activation of the card.

XX/XX/XXXX – application is approved.

XX/XX/XXXX – {00.00} is charged to the card.

XX/XX/XXXX – I contacted the Citibank Customer Service team and was informed the promotional offer was not on my account. I was told I had to prove I used the correct link when applying. I explained I had no way of proving that and can not control that advertising links are correctly linked on their network. I filed a complaint to be internally reviewed and processed adamantly explaining the offer was on the citibank page when clicked.

XX/XX/XXXX, Citibank sent a letter stating the account is not enrolled in the offer to receive the {0.00} cash bank promotion and it states I did not apply using the correct link.

XX/XX/XXXX – I called Customer Service again and was forwarded to a manager who explained I can file another complaint internally but would not get any different results. She explained Citibank would just mail me the same letter.

I also wish to add that I have no credit card debt whatsoever along with a very high credit score, and am solely filing this complaint as a matter of principle. I feel defrauded entering into a contract with the promise of an award never realized. Consumers have no ability to control the advertising links on these offers as they are directed onto the Citibank network and are easily subject to fraud. Citibank makes no apology and shockingly asks consumers to provide information about their own network – clearly outside the control of the consumer.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 20, 2020

Company Official Name: CITIBANK, N.A.

State: PA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Full Complaint:
ON XX/XX/20 I submitted a payment for {0.00} in which they claim a computer error deducted. {0000.00}. I called CITI XXXX about this payment process on XX/XX/20 was given a confirmation.number XXXX.Made two calls since one on XX/XX/20 spoke to a XXXX Supervisor was told it would take 10 days..Afterthe frist call on XX/XX/20 it would only take XXXX to 7 days to return funds to my account. Last four of credit card is XXXX Check noXXXX please investigate this manner Thank You

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 20, 2020

Company Official Name: CITIBANK, N.A.

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 20, 2020

Company Official Name: CITIBANK, N.A.

State: CA

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 20, 2020

Company Official Name: CITIBANK, N.A.

State: DE

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 20, 2020

Company Official Name: CITIBANK, N.A.

State: HI

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Closing your account
Sub-Issue: Can’t close your account

Full Complaint:
a best buy credit card through Citibank has my name associated with it. this is fraud as I know nothing about the account other than it is on my credit report. best buy says they can do nothing, Citibank demands I verify an account I know nothing about other than someone added my name to it. I am not the primary or the secondary account holder I am somehow associated with this account as it is on my credit report overdrawn and whomever owns it has stopped paying on it. I initiated investigations with XXXX but they alos have done nothing other than verify said account exists. again this is fraud!

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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