April 2020 Complaints Against Citibank

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 8720 complaints against Citibank. Citibank ranked Number 7 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 24, 2020

Company Official Name: CITIBANK, N.A.

State: NY

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Full Complaint:
Payments were made to XXXX MASTERCARD ( 17 ). I pay my bills by XXXX bill pay, so one digit was put in incorrectly into the system, the payments got lost in the system. It was caught many payments later. I explained what happened to XXXX. After months of dealing with overseas tele representatives, who really did not know what was going on, they decided that I really wanted the payments that I made on my card to be made on my husband`s card. NO notice give, they took the credits from my account and put them on my husband`s account. Is that even legal? I have all the transaction and trace numbers. I really would like this matter to could to some resolution and quickly. I even had one representative tell me ” that`s a lot of payments for one month ”. meaning, I must have meant some of them for my husband.
payments start from : XX/XX/XXXX XXXX {.00} XX/XX/XXXX ” {.00} XX/XX/XXXX ” {0.00} XX/XX/XXXX ” {0.00} XX/XX/XXXX ” {0.00} XX/XX/XXXX ” {0.00} XX/XX/XXXX ” {0.00} XX/XX/XXXX ” {0.00} XX/XX/XXXX ” {0.00} XX/XX/XXXX ” {0.00} XX/XX/XXXX ” {.00} XX/XX/XXXX ” {0.00} XX/XX/XXXX ” {.00} XX/XX/XXXX ” {.00} XX/XX/XXXX ” {.00} XX/XX/XXXX ” {.00} XX/XX/XXXX ” {.00} XX/XX/XXXX ” {.00} All these payments were deducted from my account and deposited to my husbands account, however they should have been deposited to his account and my account left. I have all my credits for my accounts too as proof of payment, that they were meant to go to my account. I am not a well person and we have financial difficulties as are many families at this time. we certainly do not need this.
One foot note to add is I pay all the house hold bills, so the check will have my name on it, but the account number is my husbands. the fourth from last digit was incorrect on the account. my number is nothing like my husbands number.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: April 24, 2020

Company Official Name: CITIBANK, N.A.

State: NY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Cashing a check

Full Complaint:
To whom it may concern, I was expecting to receive a check from Citi Bank late last year regarding to the reimbursement of car insurance. Not only I did not receive my check, but also told by Citi Bank that the missing check was instead cashed by one of the XXXX XXXX Branch. I have confirmed with Citi Bank that the only payee on the check is me so that the check is cashed unauthorized.

I have been contacting Citi Bank since the incident was aware, however, they report that they can only provide me up to the information of cash date, XXXX XXXX branch, and the check number and refuse to escalate this issue to their Treasury Department for further handling.
I have also contact XXXX XXXX about this issue since I am also an account holder of XXXX XXXX, but they only reply that this issue can only be handled by Citi Bank and also refuse for further handling.

I have information including the Citi Bank Claim Number ( also their reference number of the case ), check number, Branch information where the missing check is cashed, cash date, and check amount upon your further request.

your help is sincerely appreciated

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: April 24, 2020

Company Official Name: CITIBANK, N.A.

State: CA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Didn’t receive terms that were advertised

Company response:

Response Type: Closed with monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: April 24, 2020

Company Official Name: CITIBANK, N.A.

State: AZ

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: April 24, 2020

Company Official Name: CITIBANK, N.A.

State: TX

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: April 24, 2020

Company Official Name: CITIBANK, N.A.

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest
Sub-Issue: Problem with fees

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: April 24, 2020

Company Official Name: CITIBANK, N.A.

State: CA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: April 24, 2020

Company Official Name: CITIBANK, N.A.

State: NY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: April 24, 2020

Company Official Name: CITIBANK, N.A.

State: CT

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: April 24, 2020

Company Official Name: CITIBANK, N.A.

State: WA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Company response:

Response Type: Closed with monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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