February 2021 Complaints Against Citibank

Compiled from Public Data by FairShake

If you have an issue with Citibank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 9315 complaints against Citibank. Citibank ranked Number 7 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: CITIBANK, N.A.

State: NY

Product: Checking or savings account
Sub-Product: Savings account

Issue: Opening an account
Sub-Issue: Didn’t receive terms that were advertised

Company response:

Response Type: Closed with monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: CITIBANK, N.A.

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due

Full Complaint:
I spoke with CitiBank XX/XX/2021 XXXX EST about payment structure during the XXXX XXXX AND THE STATE OF XXXX LOCKDOWN FOR 12 MONTHS.
I WAS TRANSFERRED THREE TIMES AND THEN on the fourth attempt no answer and hung up. 35 minutes of wait time … This is the kind of service WE THE PEOPLE HAVE TO PUT UP WITH DURING THE LOCKDOWN WITH THE XXXX XXXX?
THIS IS NOT BUSINESS AS USUAL, ANYONE SAYS IT IS THEIR LYING.

I have reached out several times to no AVAIL and have not rectified the issues that are plaguing the NATION …!!

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: CITIBANK, N.A.

State: MO

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Didn’t receive terms that were advertised

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: CITIBANK, N.A.

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: CITIBANK, N.A.

State: CT

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: CITIBANK, N.A.

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card

Full Complaint:
I have exceptional payment history with Citibank I opened up a secured credit card and was told if I kept my balance is low and paid on time I could upgrade after 12 to 18 months. I always pay my balance off every month never missed a payment when it came time to give me my deposit back and upgraded me to an unsecured card I was told that they would not be graduating me but never given a reason why I did everything perfect with this card like they told me to do in order to graduate to another card I feel like they missed lead me. Also my last payment of {0.00} my bank released and city is saying they did not receive it but it showing posted on citi Account. I paid my balance in full and they are not giving me any credit its staying XXXX. Please help me.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: CITIBANK, N.A.

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: CITIBANK, N.A.

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer

Issue: Fraud or scam

Full Complaint:
As you will see on the following screenshots, the e-mail conversation between XXXX XXXX XXXX XXXX Customer ) ( XXXX XXXX and XXXX @ XXXX XXXX XXXX ( Supplier ) ( XXXX XXXX. These are the official accounts we are always communicating through.

The swindler was able to get into the conversation hacking our accounts and carrying out a fraud using the fake e-mail address : ( XXXX ) as our supplier, which one could fool us so we didnt suspect and XXXX our second account ( XXXX ).

So, based on false information, we proceeded to send wire transfer for {000.00} to the fraudlent account of hacker, as we thought he was our supplier in XXXX : Bank Name : CITI BANK Bank XXXX XXXX XXXX XXXX XXXX NJ XXXX Beneficiary Name : XXXX XXXX XXXX XXXX XXXX Account XXXX Routing XXXX Beneficiary XXXX XXXX XXXX XXXX NJ XXXX XXXX XXXX : XXXX Through XXXX conversation we found that our supplier in XXXX did not receive the transfer. Then, after checking slowly, we overlooked that made the transfer to an XXXX bank account and not in XXXX, but we thought the XXXX supplier has an account in XXXX, which is also normal, but that was the scam because he hacked our emails.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: CITIBANK, N.A.

State: MA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results

Full Complaint:
I see multiple 30-60 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: CITIBANK, N.A.

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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