January 2020 Complaints Against Citizens Bank

Compiled from Public Data by FairShake

If you have an issue with Citizens Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 905 complaints against Citizens Bank. Citizens Bank ranked Number 43 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: January 7, 2020

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: PA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Banking errors

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 5, 2020

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: MI

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 8, 2020

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: NY

Product: Debt collection
Sub-Product: Other debt

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Full Complaint:
Starting XX/XX/XXXX until XX/XX/XXXX citizens bank has been calling my cell phone on an automated dialing system after they are closed and leaving multiple messages. The first call will end and an immediate second call will be received. Both attempts leave a voicemail. I called the bank on XX/XX/XXXX and asked for a supervisor to discuss their dialer methods. I as at first asked why I would need one then finally transferred. At no point was I given mini Miranda or fully verified and account information was given to me twice. They said they would escalate and I would receive a call even though the multiple calls were the issue. Did not seem to know what cfpb or occ was.

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: January 6, 2020

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: MI

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Company closed your account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 2, 2020

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: NJ

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: January 7, 2020

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: MD

Product: Mortgage
Sub-Product: Other type of mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 6, 2020

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: NJ

Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 12, 2020

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: NC

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 5, 2020

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: DE

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest
Sub-Issue: Problem with fees

Full Complaint:
Two Things …

1. ) My credit card balance was decreased from {00.00} to {0.00} AFTER I made several payments to pay down my balance. I had about {0.00} worth of credit when CB ( Citizens Bank ) decreased my card balance due to my credit score dropping. My sentiment is that I felt it was unethical to reduce my balance after making payments that would certainly improve my credit rating and more. I hit a financial bump two years ago and now I am on track ; therefore, reducing my balance hurt my credit rating instead of improving it. I would like reconsideration of my original balance. I have no faith in knowing that if I paid this card off, the account would not be closed which would ultimately negatively impact my credit rating again.

2. ) I made an on-time payment on XXXX.20 ( Friday ) in the amount of {0.00} but the payment is still showing as processing but I was charged a late fee. I had to log into my account to obtain this information. I called CB and was advised that the fee will be reversed because payments arent processed on the weekends. I advised that the cutoff time for Same-Day payments on the website says XXXX EST. The agent said its XXXX and is on our Customer Agreement. Ive lost faith in CB considering that I thought they did things differently. Their practices are alarming at this point.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 7, 2020

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: NY

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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