April 2021 Complaints Against Citizens Bank

Compiled from Public Data by FairShake

If you have an issue with Citizens Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 1336 complaints against Citizens Bank. Citizens Bank ranked Number 39 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 5, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: CT

Product: Checking or savings account
Sub-Product: Savings account

Issue: Opening an account
Sub-Issue: Didn’t receive terms that were advertised

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 8, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: CT

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Problem with a credit reporting company’s investigation into an existing problem

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: NY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Didn’t receive terms that were advertised

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: VA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Applying for a mortgage or refinancing an existing mortgage

Full Complaint:
I made complaint # XXXX in XXXX and have not heard from CFPB except to tell me my complaint has been sent to the institution that denied my financing of my home for fraudulent reasons. This is unacceptable service : 2-months. Please look into my problem and help me resolve the issue. Your Agency isn’t doing a very good job.

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: CT

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Getting a line of credit

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 8, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: MO

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Getting a loan or lease
Sub-Issue: Fraudulent loan

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 8, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: DE

Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)

Issue: Trouble during payment process

Full Complaint:
Although the latest statement on that loan indicates that payment towards principal were made in the amount of {00.00} on XX/XX/XXXX and XX/XX/XXXX and the balance at the end of XXXX was {000.00} interest was charged on the amount of principal of {000.00} for the month of XXXX in the amount of {.00} although interest amounts for the following months were consistently decreasing except for the month of XXXX : XXXX, XXXX – {.00} XXXX, XXXX – {.00} XXXX, XXXX – {.00} XXXX, XXXX – {.00} XXXX, XXXX – {.00} XXXX, XXXX – {.00} XXXX, XXXX – {.00} XXXX, XXXX – {.00} Taking into consideration that the interest rates is still the same all that time at 2.5 % increases in interest in XXXX and XXXX are questionable in view of the fact that the principal was smaller in those months than in previous months.

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: CA

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Dealing with your lender or servicer
Sub-Issue: Don’t agree with the fees charged

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: IN

Product: Debt collection
Sub-Product: Auto debt

Issue: Took or threatened to take negative or legal action
Sub-Issue: Seized or attempted to seize your property

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 8, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: MA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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