August 2021 Complaints Against Citizens Bank

Compiled from Public Data by FairShake

If you have an issue with Citizens Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 1336 complaints against Citizens Bank. Citizens Bank ranked Number 39 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 9, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: MI

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Full Complaint:
The lending institution is Citizen ‘s Bank, XXXX, XXXX XXXX XXXX, XXXX, RI In XX/XX/XXXX, I made a {00.00} payment on my car loan with the idea of paying off the loan ASAP. My monthly payments had been $ XXXX monthly. After, the {00.00} payment, I later learned that my monthly payments were reduced to {.00}, instead of continuing at {0.00}, which made no sense.

I had no inkling the payment terms had been changed until I called last week. I expected my balance to be close to being paid off due to the {00.00} payment and monthly payments of {0.00}. I never changed my terms, never requested that my terms be changed nor did the bank inform me that my terms had changed from {0.00} to {.00} dollars monthly.

I spoke to a manager, XXXX, on XXXX XXXX, XXXX, Ref. No : XXXX and XXXX, on XXXX XXXX, XXXX, Ref. No. : XXXX.

I calculate that {00.00} should have been paid to my loan had the bank not messed up changed the payment terms from {0.00} to {.00}. I want things corrected.

XXXX.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 9, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: NY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 9, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: MA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: August 9, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 9, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: RI

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Didn’t receive terms that were advertised

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 10, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: RI

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 10, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: NH

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 10, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: FL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Didn’t receive terms that were advertised

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: August 10, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: IL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 9, 2021

Company Official Name: CITIZENS FINANCIAL GROUP, INC.

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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