December 2020 Complaints Against Discover

Compiled from Public Data by FairShake

If you have an issue with Discover, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 2580 complaints against Discover. Discover ranked Number 15 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: December 17, 2020

Company Official Name: DISCOVER BANK

State: WI

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 17, 2020

Company Official Name: DISCOVER BANK

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Full Complaint:
You third class Discover bank.

This is my first complaint against Discover credit card on CFPB, so how come I reported the transactions mutiple times as disputed?

Stop showing the credit card as Disputed.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: December 18, 2020

Company Official Name: DISCOVER BANK

State: PR

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Company closed your account

Full Complaint:
Hello iam the owner of XXXX XXXX XXXX open one cheking accout whit DISCOVER BANK i am recive a loan from te XXXX and deposit in the accoun of the discover bank the bank star to supplie alot of documet social numer adress one of the emolyes tell way iam make a accuont becuse i am not speek good iam servicies in th XXXX XXXX for 12 years for defend my coutry the lady toda tell my i net waite 60 day befor take may money bank for send my money back this money is frond he US govermment is a loand for pay years 30 days I net my money Back ASAP

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: December 17, 2020

Company Official Name: DISCOVER BANK

State: FL

Product: Debt collection
Sub-Product: Credit card debt

Issue: Written notification about debt
Sub-Issue: Notification didn’t disclose it was an attempt to collect a debt

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 18, 2020

Company Official Name: DISCOVER BANK

State: TX

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card

Full Complaint:
Cant redeem the rewards cash into my bank account.
But the same account is there to make the payment When I called discover at around XXXX XXXX to XXXX XXXX central timeafter a wait of 13+ minutes XXXX told me that I need to first make a minimum payment from that bank account to this credit card then only I will be able to redeem to this bank account.
I told her that this card is at least 5+ yrs old and I am using the same bank account for around XXXX years so whats the problem all of a sudden?

Have you sent any communication or card member agreement or FYI to the customer regarding this issue?
Her answer customer will call us in case of any issue This is ridiculous.
This discover was providing chat in the past new messaging system is ridiculous.
They have taken away secure message center also Day by day Discovers standards are going down.

And more over I have two credit cards with discover I have always used the same bank account with the other card which was more active.
XXXX told me that we can do it over the phonewhen I wanted to do it over the phoneshe said I need to first pay the minimum balance first in order to redeem it.

During this pandemic – this credit card company is treating the customer so badly.
For this – this discover is getting XXXX XXXX customer satisfaction rewards or they are just bribing them to get this reward.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 17, 2020

Company Official Name: DISCOVER BANK

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Full Complaint:
I had an account with Discover that had been closed for many years but still had a balance that I was paying every month. Then in XX/XX/2020 I received a statement for a balance of XXXX and I paid it in full on XX/XX/XXXX. In XX/XX/2020 I checked my credit through XXXX, the bureau that my bank uses and it showed that my credit score had gone down because Discover had reported me as delinguent for not paying. I called Discover and spoke with a person who gave me her name as XXXX. She took the extra charges off and when I asked her if they would get with the credit bureau and take the false information off she checked with her supervisor and said they couldn’t do that and I would have to call the credit bureau myself. I then called XXXX and after quite a while I was connected to a person who said I would have to file a dispute with XXXX. None of this is my fault. I paid Discover in full the amount they said I owed on the statement and that should have been the end of it since the account had been closed for years. I have worked long and hard for my credit score and don’t appreciate this.

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 17, 2020

Company Official Name: DISCOVER BANK

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 16, 2020

Company Official Name: DISCOVER BANK

State: TX

Product: Debt collection
Sub-Product: Credit card debt

Issue: Took or threatened to take negative or legal action
Sub-Issue: Sued you without properly notifying you of lawsuit

Full Complaint:
Discovercard has sent a letter threatening legal action with a deadline to respond to the threat of legal action. The deadline to respond is several days previous to the date the letter was generated, ( the letter shows the date it was generated ) and sent to myself via Priority Mail. I did not recieved the letter in the mail until 2 full weeks past the deadline in which they are threatening legal action against me. So I could have never responded to their deadline in the time they specify to avoid their legal action, and furthermore they generated the letter to inform me of legal action against me after a certain date, and literally didn’t even create the letter and/or inform me of the deadline until after the deadline was already past.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 17, 2020

Company Official Name: DISCOVER BANK

State: GA

Product: Debt collection
Sub-Product: I do not know

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 18, 2020

Company Official Name: DISCOVER BANK

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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