May 2020 Complaints Against Discover

Compiled from Public Data by FairShake

If you have an issue with Discover, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 2580 complaints against Discover. Discover ranked Number 15 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: May 4, 2020

Company Official Name: DISCOVER BANK

State: OH

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2020

Company Official Name: DISCOVER BANK

State: AL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: May 3, 2020

Company Official Name: DISCOVER BANK

State: OH

Product: Debt collection
Sub-Product: I do not know

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Full Complaint:
To Whom it May Concern : I am writing this letter to notify you of a continuing violation of the Fair Credit Reporting Act ( Section 609 ( a ) ( 1 ) ( A ) ) and the Fair Collection Practices Act committed by Discover.

After several acts of disputes and letter submissions made on my end, each attempt proved futile. At times, some of the requests made were not even acknowledged with a response. As I attach some of the articles in this compliant evidencing correspondence that took place, it is unequivocally clear that I never made a refusal to pay, but gave notice that the claims alleged were disputed. Due to their negligence, noncompliance, and refusal to delete UNVERIFIED information from my consumer file, it has cost me tremendously in regards to employment opportunities, residency approvals, loan/credit line approvals, and administrative fees for the dispute process.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2020

Company Official Name: DISCOVER BANK

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
the account does not belong to me and is fraudulent, police report and Federal trade commission was informed XXXX XXXX XXXX and continues to report fraudulent information after putting on notice that the account was a fraud and was not open by me

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2020

Company Official Name: DISCOVER BANK

State: LA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2020

Company Official Name: DISCOVER BANK

State: AR

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: May 3, 2020

Company Official Name: DISCOVER BANK

State: OH

Product: Debt collection
Sub-Product: I do not know

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Full Complaint:
To Whom it May Concern : I am writing this letter to notify you of a continuing violation of the Fair Credit Reporting Act ( Section 609 ( a ) ( 1 ) ( A ) ) committed by Discover.

After several acts of disputes and letter submissions made on my end, each attempt proved futile. At times, some of the requests made were not even acknowledged with a response. As I attach some of the articles in this compliant evidencing correspondence that took place, it is unequivocally clear that I never made a refusal to pay, but gave notice that the claims alleged were disputed. Due to their negligence, noncompliance, and refusal to delete UNVERIFIED information from my consumer file, it has cost me tremendously in regards to employment opportunities, residency approvals, loan/credit line approvals, and administrative fees for the dispute process.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2020

Company Official Name: DISCOVER BANK

State: VA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: May 3, 2020

Company Official Name: DISCOVER BANK

State: SC

Product: Debt collection
Sub-Product: Credit card debt

Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened or suggested your credit would be damaged

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2020

Company Official Name: DISCOVER BANK

State: AZ

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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