Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2021, the CFPB received 3336 complaints against Discover. Discover ranked Number 14 among all financial companies for the most complaints.
Date of Complaint: June 20, 2021
Company Official Name: DISCOVER BANK
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
Response Type: Closed with non-monetary relief
Date of Complaint: June 21, 2021
Company Official Name: DISCOVER BANK
State: FL
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was already discharged in bankruptcy and is no longer owed
Response Type: Closed with explanation
Date of Complaint: June 21, 2021
Company Official Name: DISCOVER BANK
State: WI
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
Response Type: Closed with non-monetary relief
Date of Complaint: June 21, 2021
Company Official Name: DISCOVER BANK
State: NH
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Getting the loan
Response Type: Closed with explanation
Date of Complaint: June 21, 2021
Company Official Name: DISCOVER BANK
State: SC
Product: Debt collection
Sub-Product: Credit card debt
Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt
Response Type: Closed with explanation
Date of Complaint: June 21, 2021
Company Official Name: DISCOVER BANK
State: CA
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
Full Complaint:
I was a victim of violent crime. I am not responsible for this account.
Response Type: Closed with explanation
Date of Complaint: June 21, 2021
Company Official Name: DISCOVER BANK
State: TX
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
Response Type: Closed with non-monetary relief
Date of Complaint: June 21, 2021
Company Official Name: DISCOVER BANK
State: PA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due
Full Complaint:
I was shocked when reviewing my credit report and found a late payment on the date below : 30 days late as of XX/XX/2021 I am not sure how this happened. I believe I made my payments to you when I received my statements. My only thought is that my statement did not get to me.
Response Type: Closed with explanation
Date of Complaint: June 21, 2021
Company Official Name: DISCOVER BANK
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
Response Type: Closed with non-monetary relief
Date of Complaint: June 21, 2021
Company Official Name: DISCOVER BANK
State: NJ
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won’t increase or decrease your credit limit
Response Type: Closed with explanation
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.