June 2021 Complaints Against Discover

Compiled from Public Data by FairShake

If you have an issue with Discover, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 3336 complaints against Discover. Discover ranked Number 14 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 20, 2021

Company Official Name: DISCOVER BANK

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 21, 2021

Company Official Name: DISCOVER BANK

State: FL

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was already discharged in bankruptcy and is no longer owed

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 21, 2021

Company Official Name: DISCOVER BANK

State: WI

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 21, 2021

Company Official Name: DISCOVER BANK

State: NH

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 21, 2021

Company Official Name: DISCOVER BANK

State: SC

Product: Debt collection
Sub-Product: Credit card debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 21, 2021

Company Official Name: DISCOVER BANK

State: CA

Product: Debt collection
Sub-Product: I do not know

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Full Complaint:
I was a victim of violent crime. I am not responsible for this account.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 21, 2021

Company Official Name: DISCOVER BANK

State: TX

Product: Debt collection
Sub-Product: I do not know

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 21, 2021

Company Official Name: DISCOVER BANK

State: PA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due

Full Complaint:
I was shocked when reviewing my credit report and found a late payment on the date below : 30 days late as of XX/XX/2021 I am not sure how this happened. I believe I made my payments to you when I received my statements. My only thought is that my statement did not get to me.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 21, 2021

Company Official Name: DISCOVER BANK

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 21, 2021

Company Official Name: DISCOVER BANK

State: NJ

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Trouble using your card
Sub-Issue: Credit card company won’t increase or decrease your credit limit

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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