March 2015 Complaints Against Ditech Financial Llc

Compiled from Public Data by FairShake

If you have an issue with Ditech Financial Llc, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 2693 complaints against Ditech Financial Llc. Ditech Financial Llc ranked Number 13 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: March 27, 2015

Company Official Name: Ditech Financial LLC

State: GA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Full Complaint:
I had a mortgage loan that was purchase by Green Tree the month before it was paid off. My taxes were not paid by Green Tree. I was informed this by a late notice from the county and paid the taxes in full myself. I have been speaking with GreenTree for over a month trying to get the refund for the {0.00} they state was paid to the county. I was finally told on XXXX that Green Tree cashed a check on XXXX/XXXX/15 for that amount. I am being told that they are trying to find my funds in-house. I just hung up with a representative from the tax department that told me that her department received the funds on XXXX and supposedly forwarded those funds to the escrow department, but the escrow departmet states they have not received those funds. The rep I finished talking with today took my cell number and said a supervisor would call me when my funds were located. Considering my account has been closed since XXXX and that Green Tree confirmed they as a company do have my funds, I do n’t think it is okay for them to delay sending me my refund. I also do n’t think it is okay that I had to pay late fees since they did not disburse my escrow account correctly to pay my taxes on timej. Can you please help me recover my money from them or advise me what I need to do to make this happen & gt ; If I owed them money, they would be charging me interest and penalty fees. I just would like my refund now. Thank you.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 28, 2015

Company Official Name: Ditech Financial LLC

State: CA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 27, 2015

Company Official Name: Ditech Financial LLC

State: TX

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Full Complaint:
In the process of refinancing my home mortgage. My refinancing company called and faxed Green Tree Mortgage to get payoff. Green Tree never responded with payoff in writing for my refinancing company to complete my new loan. When I contacted Green Tree by phone to request payoff, I was told my account was flagged and they could not talk to me about any details. When asked to know reasons for this situation, I was told to have my lawyer talk to their lawyer. This is my own account, why do I have to hire a lawyer to talk to their lawyer. My account is in good standing ; no late payments until now as I was advised not to pay XXXX that it would be rolled into the new loan. I sent XXXX payment to Green Tree today XXXX XXXX by on line banking as Green Tree refused to take payment by phone or allow me to do on line within their Green Tree system. I was told by Green Tree that if I did not pay by 30 days that it would go on my credit rating for seven years. My refinancing of my new loan is at a standstill without any explanation from Green Tree. I also faxed Green Tree to state what was going on my my account. No response. I sent message to Customer service within their Green Tree system. No response.

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2015

Company Official Name: Ditech Financial LLC

State: IL

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan modification,collection,foreclosure

Full Complaint:
MY MORTGAGE WAS BEHIND APPX {00.00}. I SENT GREEN TREE SERVICER {00.00} IN THE FORM OF AN ONLINE CHECK. MY BANK RECORDS REVEALED THAT MY CHECK WAS CASHED XX/XX/XXXX. THE BANK DENIED EVER HAVING THE CHECK AND CASHING THE CHECK. I SPOKE TO MANY, MANY SUPERVISORS AND MANAGERS IN THE COLLECTIONS DEPT REQUESTING TO RECIEVE MY CHECK BACK BECAUSE I WAS TOLD THAT I WAS IN FORECLOSURE AND THEY COULDNOT ACCEPT THE CHECK. AFTER BEING IGNORED BY EVERONE I SPOKE TO … .. I REALIZED THE ONLY OPTION I HAD WAS TO SEND THE BANK THE ADDITIONAL FUNDS TO BRING MY ACCOUNT CURRENT. THOSE FUNDS WERE IMMEDIATELY RETURNED TO ME FOR PARTIAL PAYMENT. XXXX OF THOSE CHECKS WERE SENT TO THEM THE EXACT SAME WAY AS THE {00.00} CHECK THAT I SENT SO I WAS CONFUSED AS TO WHY THEY COULD SEND THOSE FUNDS BACK SO SOON BUT NOT THE {00.00} PAYMENT I SENT. I DIDNOT RECEIVE MY CHECK BACK FROM THE BANK UNTIL THE END OF XX/XX/XXXX ( ALMOST TWO MONTHS ). BY THAT TIME I WAS CHARGED / ACCRUED PENALTYS AND LAWYER FEES THAT WERE ASTRONOMICAL AND TOTALLY UNCALLED FOR ( AS MY PAYMENT HISTORY REVEALS I TRIED TO BRING MY ACCOUNT CURRENT MONTHS BEFORE.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2015

Company Official Name: Ditech Financial LLC

State: KS

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Full Complaint:
we have a mortgage with ” green tree mortgage co ” we pay by bank draft and never misseda payment on our property located a XXXX XXXX XXXX, XXXX Ks XXXX we have never requested any legal service from them. They added over {00.00} on to our mortgagefor legal fees. They called it a ” Corporate Advance balance ” the sum of {00.00}. Our rental property was seized on the XXXX of XXXX 2014 by the XXXX XXXX ‘s Department. We hired our own Attorney and fought the DA and XXXX and we went to court and the presiding Judge was Chief XXXX XXXX XXXX XXXX XXXX. We won the case and was completely exonerated of the charges. The claimantwas ” the XXXX of Kansas ” and the defendant was our rental property. Green treemortgage is located in XXXX XXXX SD, XXXX XXXX XXXX, XXXX. Our Account # XXXX. Phone # XXXX .We believe this financial action against us is completely unjustified as wenever requested any legal services from this mortgage co and we were never notified or advised why we are being charged for these attorney fee ‘s. I am XXXX years old and aXXXX XXXX veteran XXXX and served in the military22 years. My wife is XXXX years old and we never had any problems with law enforcement. The property was seized for alleged criminal activity. We would appreciated it very muchif you could help us with this problem, as we have already spent most of our savingsfor attorney fee ‘s not to mention the stress that they have caused us. What is toprevent the mortgage Co from charging as any more fee ‘s.
XXXX & XXXX XXXX XXXX XXXX, Ks XXXX

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 27, 2015

Company Official Name: Ditech Financial LLC

State: ME

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 30, 2015

Company Official Name: Ditech Financial LLC

State: NY

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 28, 2015

Company Official Name: Ditech Financial LLC

State: GA

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 30, 2015

Company Official Name: Ditech Financial LLC

State: CA

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Loan servicing, payments, escrow account

Full Complaint:
Greentree removes my tax money and does n’t pay my taxes until a month later. This time they decided to raise my monthly impound to cover this, by {00.00} a year, saying there is a {0.00} shortfall. There is no shortfall, they just remove $ 4K+ from my account a month early.

I have proof of the withdrawal and the fact that my taxes remain unpaid. They did this in XXXX of last year as well. I opened a case up then as well.

I have since requested that impounds be removed for all but the mortgage insurance.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 28, 2015

Company Official Name: Ditech Financial LLC

State: CA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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