August 2015 Complaints Against Ditech Financial Llc

Compiled from Public Data by FairShake

If you have an issue with Ditech Financial Llc, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 2693 complaints against Ditech Financial Llc. Ditech Financial Llc ranked Number 13 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 30, 2015

Company Official Name: Ditech Financial LLC

State: WA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Full Complaint:
We purchased our home located in XXXX, Washington in XXXX of 2010. The title search revealed no outstanding mortgages on this property, so the previous owner, XXXX XXXX, walked out of the title office with a check for the full proceeds of the sale.

Shortly after we moved in, XXXX began leaving envelopes on our doorstep addressed to the previous owner that came from XXXX home retention department. We immediately contacted XXXX XXXX and they reran the search and again came up with no record of any liens on our property.

Several months passed and notices began to appear at our door to contact Green Tree Servicing. Unfortunately I was told that unless I had permission from the long since vanished previous owner, they would not talk to me. I did have XXXX representative at XXXX time tell me that they owned our home and that we should contact XXXX County and ask them about the missing deed of trust.

I contacted XXXX XXXX and they agreed to open a claim against our title insurance in case Green Tree attempted to foreclose. XXXX further research revealed that an out of state title company recorded the deed in XXXX County, making it null and void according to XXXX claims attorney. A phone call to XXXX County also revealed that XXXX County notified the title company, but this title company failed to refile in XXXX County. The State of Minnesota eventually shut this title company down.

We then began to have representative from Green Tree ‘s local foreclosure contractor ( XXXX XXXX ) ring our doorbell asking for the prior owner and leaving the same ” contact us ” pamphlet behind. Eventually they quit showing up and no foreclosures were initiated.

Apparently Green Tree has n’t completely given up. For the past several years they have continued paying half of our property taxes. Our own bank pays the first installment and so does Green Tree. I contacted the County to find out who has made this year ‘s first tax installment and it once again was Green Tree Servicing. XXXX XXXX still has an open file, but Green Tree refuses to talk to them as well.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 30, 2015

Company Official Name: Ditech Financial LLC

State: AL

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 28, 2015

Company Official Name: Ditech Financial LLC

State: MD

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 31, 2015

Company Official Name: Ditech Financial LLC

State: IA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 29, 2015

Company Official Name: Ditech Financial LLC

State: OR

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Public Response:
Company believes complaint is the result of an isolated error


Complaint Details:

Date of Complaint: August 30, 2015

Company Official Name: Ditech Financial LLC

State: OH

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Loan servicing, payments, escrow account

Full Complaint:
My mortgage was transferred from XXXX to Green Tree servicing in XXXX 2015. I was current with payments to XXXX when it transferred. I have made XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX payments in FULL and On time to Greentree. Unfortunately in XXXX 2015 BEFORE my account went to Greentree, An additional payment was erroneously posted to my account AFTER I paid my regular payment to XXXX. XXXX realized this in XXXX 2015, and requested Greentree to take the erroneous payment out of of my account. Greentree took it out of my monthly payment amount that I had already paid on time and in full instead of taking it out of the Balance of my account. Now, greentree says I own additional money to cover what was taken out!!! I was current with XXXX and am current in my payments to Greetree, but they have charged me late payment fees, etc and no one will correct this error!! This was not my error … Also just found out that they paid my property taxes late and I got a {0.00} fee on my tax bill that they are in charge of paying! Help … I ca n’t get any help from Greetree and now that it is changing to XXXX, I am afraid that this will go on forever XXXX XXXX

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 30, 2015

Company Official Name: Ditech Financial LLC

State: GA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 29, 2015

Company Official Name: Ditech Financial LLC

State: CA

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Loan servicing, payments, escrow account

Full Complaint:
I refinanced my home with XXXX XXXX.
Green tree asked for 2 months of interest as well as 2 months of mortgage insurance to close my loan.

They had XXXX in my escrow account at the time.

Asking XXXX to close a loan, when you really only need XXXX ( interest ) makes it almost impossible for someone to be able to get the cash together to close on a refinance. They actually try to trap you with them as your mortgage holder.

They also told me ( despite the proof of wire xfer ) that they had not received my money on Friday from the escrow company.

Paying ANY mortgage insurance upfront is unnecessary as they have a balance in the account and will not be paying any future MI on my behalf. It is just a ruse to be able to float my money.

First rep said they would refund me in 5-7 business days. Another one said 14 business days. Now it is 30 business days. No one would give it to me in writing.

How are they able to behave this way?

Forwarding to them will be useless – they are useless and nasty on the phone. And they lie.
in 30 days someone will respond and say ” we are looking into your request ” in a generic, boilerplate letter, with no contact information other than the XXXX number where you get nasty people.

Go ahead and submit to them. I have refinanced, and I will do my best to bring any legal action against them that I can. Worst loan servicer … Ever … Nasty, unscrupulous and they lie.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 29, 2015

Company Official Name: Ditech Financial LLC

State: NC

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 30, 2015

Company Official Name: Ditech Financial LLC

State: TX

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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