Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2015, the CFPB received 2173 complaints against Encore Capital Group. Encore Capital Group ranked Number 14 among all financial companies for the most complaints.
Date of Complaint: January 13, 2015
Company Official Name: ENCORE CAPITAL GROUP INC.
State: NJ
Product: Debt collection
Sub-Product: I do not know
Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt is not mine
Response Type: Closed with non-monetary relief
Date of Complaint: January 13, 2015
Company Official Name: ENCORE CAPITAL GROUP INC.
State: MD
Product: Debt collection
Sub-Product: Credit card
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
Response Type: Closed with explanation
Date of Complaint: January 13, 2015
Company Official Name: ENCORE CAPITAL GROUP INC.
State: FL
Product: Debt collection
Sub-Product: Credit card
Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt is not mine
Complaint Tags: Older American
Response Type: Closed with explanation
Date of Complaint: January 12, 2015
Company Official Name: ENCORE CAPITAL GROUP INC.
State: CT
Product: Debt collection
Sub-Product: Credit card
Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt was paid
Response Type: Closed with explanation
Date of Complaint: January 13, 2015
Company Official Name: ENCORE CAPITAL GROUP INC.
State: MI
Product: Debt collection
Sub-Product: Credit card
Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt resulted from identity theft
Response Type: Closed with explanation
Date of Complaint: January 12, 2015
Company Official Name: ENCORE CAPITAL GROUP INC.
State: IL
Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt
Complaint Tags: Servicemember
Response Type: Closed with non-monetary relief
Date of Complaint: January 14, 2015
Company Official Name: ENCORE CAPITAL GROUP INC.
State: TN
Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
Response Type: Closed with non-monetary relief
Date of Complaint: January 13, 2015
Company Official Name: ENCORE CAPITAL GROUP INC.
State: TX
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-Issue: Information is not mine
Response Type: Closed with explanation
Date of Complaint: January 12, 2015
Company Official Name: ENCORE CAPITAL GROUP INC.
State: AR
Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)
Issue: Communication tactics
Sub-Issue: Called outside of 8am-9pm
Response Type: Closed with non-monetary relief
Date of Complaint: January 13, 2015
Company Official Name: ENCORE CAPITAL GROUP INC.
State: VA
Product: Debt collection
Sub-Product: I do not know
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
Complaint Tags: Servicemember
Response Type: Closed with non-monetary relief
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.