January 2015 Complaints Against Encore Capital Group

Compiled from Public Data by FairShake

If you have an issue with Encore Capital Group, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 2173 complaints against Encore Capital Group. Encore Capital Group ranked Number 14 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: January 13, 2015

Company Official Name: ENCORE CAPITAL GROUP INC.

State: NJ

Product: Debt collection
Sub-Product: I do not know

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt is not mine

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: January 13, 2015

Company Official Name: ENCORE CAPITAL GROUP INC.

State: MD

Product: Debt collection
Sub-Product: Credit card

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 13, 2015

Company Official Name: ENCORE CAPITAL GROUP INC.

State: FL

Product: Debt collection
Sub-Product: Credit card

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt is not mine

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 12, 2015

Company Official Name: ENCORE CAPITAL GROUP INC.

State: CT

Product: Debt collection
Sub-Product: Credit card

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt was paid

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 13, 2015

Company Official Name: ENCORE CAPITAL GROUP INC.

State: MI

Product: Debt collection
Sub-Product: Credit card

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt resulted from identity theft

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 12, 2015

Company Official Name: ENCORE CAPITAL GROUP INC.

State: IL

Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)

Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: January 14, 2015

Company Official Name: ENCORE CAPITAL GROUP INC.

State: TN

Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: January 13, 2015

Company Official Name: ENCORE CAPITAL GROUP INC.

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 12, 2015

Company Official Name: ENCORE CAPITAL GROUP INC.

State: AR

Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)

Issue: Communication tactics
Sub-Issue: Called outside of 8am-9pm

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: January 13, 2015

Company Official Name: ENCORE CAPITAL GROUP INC.

State: VA

Product: Debt collection
Sub-Product: I do not know

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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