December 2015 Complaints Against Equifax

Compiled from Public Data by FairShake

If you have an issue with Equifax, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 12003 complaints against Equifax. Equifax ranked Number 1 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: December 11, 2015

Company Official Name: EQUIFAX, INC.

State: IL

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account terms

Full Complaint:
XXXX cancelled my debt and issued me a XXXX on XXXX XXXX, 2010, just after I began a debt settlement plan. Since then, they have added interest and fees to the original amount due and are continuing to report the total amount as past due to the credit reporting bureaus, even though I was issued a XXXX and paid tax on the cancelled debt over 5 years ago.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 11, 2015

Company Official Name: EQUIFAX, INC.

State: MD

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Public record

Full Complaint:
I have a bankruptcy on my credit report ( XXXX ). The only credit reporting agency that would not agree to fix my issue was equifax. The bankruptcy was never discharged. My discharge was withheld for failure to submit certification of instructional course for personal financial management. The case is reporting in accurately. I have spoken to many people over the last 3 months including supervisors. I have also been transferred to the office of consumer affairs and spoke to the supervisor their also and still received the same issue. I spoke to the bankruptcy court and they verify what is being reported and say that my bankruptcy was not discharged. I have submitted over XXXX documents to prove my information is reporting inaccurately and im still dealing with issues.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 11, 2015

Company Official Name: EQUIFAX, INC.

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 11, 2015

Company Official Name: EQUIFAX, INC.

State: FL

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account status

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 11, 2015

Company Official Name: EQUIFAX, INC.

State: IL

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 11, 2015

Company Official Name: EQUIFAX, INC.

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 11, 2015

Company Official Name: EQUIFAX, INC.

State: AZ

Product: Credit reporting

Issue: Unable to get credit report/credit score
Sub-Issue: Problem getting my free annual report

Full Complaint:
I have requested my free annual credit report with Equifax and I included all their required information and documentation, using legible copies, but they have denied my request, stating my proof of identity does not match what they have on file. Then they ask for the SAME items I have already sent them.

They want a copy of my Soc Sec card AND a copy of my current driver ‘s license, both of which I have already sent.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 11, 2015

Company Official Name: EQUIFAX, INC.

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 11, 2015

Company Official Name: EQUIFAX, INC.

State: CA

Product: Credit reporting

Issue: Credit reporting company’s investigation
Sub-Issue: No notice of investigation status/result

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 11, 2015

Company Official Name: EQUIFAX, INC.

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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