May 2015 Complaints Against Equifax

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 12003 complaints against Equifax. Equifax ranked Number 1 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: May 4, 2015

Company Official Name: EQUIFAX, INC.

State: MD

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account status

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2015

Company Official Name: EQUIFAX, INC.

State: GA

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account status

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2015

Company Official Name: EQUIFAX, INC.

State: MD

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account status

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2015

Company Official Name: EQUIFAX, INC.

State: GA

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Reinserted previously deleted info

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 3, 2015

Company Official Name: EQUIFAX, INC.

State: CA

Product: Credit reporting

Issue: Improper use of my credit report
Sub-Issue: Report improperly shared by CRC

Full Complaint:
Att phone service has ran my credit without permission. I want them to remove it.You ca n’t run any ones credit without their knowledge. ( Equifax )

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 3, 2015

Company Official Name: EQUIFAX, INC.

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Reinserted previously deleted info

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2015

Company Official Name: EQUIFAX, INC.

State: NJ

Product: Credit reporting

Issue: Unable to get credit report/credit score
Sub-Issue: Problem getting report or credit score

Full Complaint:
Equifax blocked me from accessing credit history, it ‘s verification list auto loans and bank accounts I never had and then block me from accessing account claiming information does not match, there is obviously identity theft of my account I am not familiar with any car loan or bank account they try to verify prior to providing access to my credit report

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 3, 2015

Company Official Name: EQUIFAX, INC.

State: MT

Product: Credit reporting

Issue: Unable to get credit report/credit score
Sub-Issue: Problem getting report or credit score

Full Complaint:
I have a credit freeze on my accounts with all three credit reporting agencies. I lifted my freeze with Equifax on XXXX XXXX through XXXX XXXX to allow my credit union to verify my credit for a car loan. I have made an offer on a vehicle so this issue is time-sensitive.

I applied for a car loan with the same credit union in XXXX 2014 and the loan officer was able to access my credit info with Equifax so I could get a loan. Now, a year later, Equifax is refusing to allow access to my lender.

After I lifted my credit on XXXX XXXX, my lender ( XXXX XXXX XXXX XXXX ) tried repeatedly to verify my ( excellent ) credit history. The credit union was given the automated message that the credit was frozen, EVEN THOUGH Equifax had charged my {.00} on my XXXX XXXX card to lift the freeze AND I got a message ( when I tried to repeat the lift ) that there a temporary credit lift was already in place. When I called ” customer service, ” I was told that the reason the credit union could not verify the credit was that Equifax did n’t have a birth date on my file. I am XXXX-years old and have a LENGTHY credit history. Equifax provided my credit history to this same lender ONE YEAR AGO. Now they refuse to give out the info, while still charging my {.00} and telling me that me freeze has been lifted.

When I spoke to the Equifax customer service rep on Friday, XXXX XXXX, she insisted on charged me an ADDITIONAL {.00} to extend the lift on my credit freeze until XXXX XXXX even though it was their fault that my lender could not verify my information. She also told me that my credit union needs to send my birthdate to Equifax as part of the transmittal about the status of my current loan.

Although the customer service rep verified my identity, she refused to let me give her my birthdate information. I understand that they ca n’t accept info over the phone, but I think Equifax should have already this info had since my birthdate has been on every credit application I have ever completed and I have many, many items on my credit history.

I have informed the loan officer at XXXX XXXX XXXX, but I am dubious that Equifax will cooperate given their lack of customer service on the phone with me.

Summary of next steps : I need Equifax to allow the loan officer from XXXX XXXX XXXX XXXX to verify my credit ( as Equifax did in XXXX 2014 ) so I can proceed with the car loan. If I need to, I can then mail documentation about my birth date to Equifax at my leisure after the loan has been completed.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 3, 2015

Company Official Name: EQUIFAX, INC.

State: FL

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account status

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 4, 2015

Company Official Name: EQUIFAX, INC.

State: MA

Product: Credit reporting

Issue: Unable to get credit report/credit score
Sub-Issue: Problem getting my free annual report

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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