September 2020 Complaints Against ERC

Compiled from Public Data by FairShake

If you have an issue with ERC, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 1580 complaints against ERC. ERC ranked Number 28 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: September 23, 2020

Company Official Name: ERC

State: LA

Product: Debt collection
Sub-Product: I do not know

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 21, 2020

Company Official Name: ERC

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2020

Company Official Name: ERC

State: MO

Product: Debt collection
Sub-Product: Other debt

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Full Complaint:
XXXX hired Enhanced Recovery Collections. I attempted to settle a debt I don’t even feel I owe being that I paid this already with XXXX but I wanted this struggle to be over. I attempted to settle the debt but they started playing games telling me XXXX was the lowest their client would accept. I offered {.00} – they then put a team lead on the phone who offered {0.00} and then stated the same thing that this was the lowest they could settle for. I asked for corporate and was on hold almost 30 additional minutes.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 23, 2020

Company Official Name: ERC

State: TN

Product: Debt collection
Sub-Product: Other debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 23, 2020

Company Official Name: ERC

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2020

Company Official Name: ERC

State: TX

Product: Debt collection
Sub-Product: Other debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 21, 2020

Company Official Name: ERC

State: AL

Product: Debt collection
Sub-Product: Other debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 23, 2020

Company Official Name: ERC

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2020

Company Official Name: ERC

State: FL

Product: Debt collection
Sub-Product: Other debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2020

Company Official Name: ERC

State: NV

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Investigation took more than 30 days

Full Complaint:
I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and I’m also aware the credit bureaus have been given an additional 15 days which has also past ( exhausted ). I haven’t received any investigation results.

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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