April 2020 Complaints Against Fifth Third Bank

Compiled from Public Data by FairShake

If you have an issue with Fifth Third Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 986 complaints against Fifth Third Bank. Fifth Third Bank ranked Number 39 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn’t expect

Full Complaint:
A loan application was made through XXXX lenders. Which I’ve now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I’d found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I’d contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn’t even done the final measure on my windows. XXXX assured me this wasn’t uncommon and I didn’t want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They’ve are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX ” Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I’ve filed complaints with the XXXX and XXXX Attorney General ‘s Office. XXXX refuses to acknowledge my request even though they’ve been informed I don’t have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {

Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


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Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


.00} {

Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


.00} – {00.00} {

Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


.00} {

Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


.00} {

Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


.00} ESCR DISB TAXES XX/XX/XXXX {

Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


.00} – {00.00} {

Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


.00} {

Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


.00} – {00.00} {

Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


.00} {

Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


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Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Full Complaint:
A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: AR

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
I am a victim of a scam in which the seller never shipped me the item I paid {0.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 7, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {0.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {00.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {00.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {00.00}. Fifth Third Bank reports that these bills were and will be of {00.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {00.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} ESCR DISB TAXES XX/XX/XXXX {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} - {00.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} {{{mpg_replace}}.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 6, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: PA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ).

Please compel my servicer to comply with this Federal Program.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Full Complaint:
I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees.

Bank : 5/3

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 3, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Getting the loan

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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