June 2020 Complaints Against Fifth Third Bank

Compiled from Public Data by FairShake

If you have an issue with Fifth Third Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 986 complaints against Fifth Third Bank. Fifth Third Bank ranked Number 39 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 13, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: FL

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
hi, i made 2 mortgage payments on XX/XX/2020 at local branch of 5th/3rd bank i have had the same problem at this branch 5-6 years ago. i paid with 2 separate checks and submitted 2 separate monthly statements. ( accts # XXXX and XXXX ) the one acct was credited twice and the other acct shows a missed payment!!!! i went to branch and the clerk the made the mistake said he couldn’t do anything but would send the info off to who knows where.anyway 3 weeks later i am getting collection calls and i got some email alert about my credit score NO FOLLOW UP, NO SORRY FOR MIX UP, LATE FEES YOU BET WHAT A bank i hope to here from cfpb. what we need is a bigger and stronger CFPB not smaller thanks XXXX XXXX

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 15, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: HI

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: OH

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 17, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 12, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: FL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Fee problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 18, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: VA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Full Complaint:
Re- complaint # s XXXX XXXX The response by the bank fell short of the following ; 1. Why was the wire transfer processed to a different name other than the name intended for the transfer.

The name of the account was XXXX XXXX XXXX services on the wire transfer, but the money was transferred to an account by name XXXX XXXX.
The bank owes us an explanation to that effect. That was not addressed in their response as to why they processed the wire transfer to a different name other than the name intended for the transfer.

Failure of the bank to explain that to us will result in us taking the matter further up against the bank because we feel the banks role was aiding and abetting a criminal act of fraud. To knowingly process funds to a name that does not match the name intended for the transfer is unacceptable and that is why we are holding the bank responsible.

Without a valid explanation from the bank, we will have to sue the bank. This will include damages for the following.
1. Total payment for the loan with interest.
2. Second loan for the replacement vehicle we were forced to purchase in absence of the first.
3. Attorneys fees 4. Compensation for our time and efforts.

This will be decided in the court of law and at that point Fifth-third Bank will not be able to excuse their action.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 18, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Closing on a mortgage

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 17, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
Fifth Third I have a credit card account with I had a small balance. I called them in XXXX for the balance and asked for the complete payoff even if interest was going to be assessed .. I was given the total of approximately {0.00} total and will not owe anything further. I said perfect and made the payment. on XXXX XXXX I received a credit alert that I had a late payment for them in the amount of XXXX.. I immediately called and said this can not be I asked for everything I could owe and paid it then. They said it was a {.00} of interest. I never received a bill for this or a call, they just gave me a XXXX late on my credit report. They said sorry for your inconvenience we waived the {.00} but did nothing about the late payment on my credit report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: KY

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Other problem

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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