February 2021 Complaints Against Fifth Third Bank

Compiled from Public Data by FairShake

If you have an issue with Fifth Third Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 1127 complaints against Fifth Third Bank. Fifth Third Bank ranked Number 47 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NC

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized

Full Complaint:
I have a credit card and they continue to try to take money from an account I no longer use. I asked the bank to close the account last month and they refused. I have called several times to dispute the charges with the last call being today @ XXXX. I have asked the credit card company to show me in the card agreement where it says they have permission to attempt to take money multiple times and no response from them either. The credit card company has been trying to take money multiple times a week since XXXX XXXX, XXXX. I have tried many times to stop it to no avail from the card company or the bank. After the call, I tried to chat with the bank only for them end the chat on me. The credit card company has attempted to take {0.00} on all of the following XXXX, and XX/XX/XXXX. They attempted to take {0.00} on the following XXXX, and XX/XX/XXXX. The bank is not covering the amounts and then turn around and charge me {.00} every single the credit card company tries to get money from the account. I have tried to dispute the charges multiple times and the bank will not allow me to do it. So they have charged the {.00} at least 6 times and that is {0.00} they are trying to get for free. I have tried to resolve this multiple times only to get nowhere with the credit card company or the bank. This is not right for a bank to continue to do this to their customers. I have told the bank at this point they refuse to help stop the credit card company from trying to take money, so refuse to pay their ” fees ”.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 9, 2021

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: NV

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 10, 2021

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: OH

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Banking errors

Full Complaint:
I started receiving pre-recorded threatening phone calls from area code XXXX. I finally called back the number XXXX and was connected to XXXX. He stated he was with XXXX XXXX XXXX and accused me of fraud concerning a checking account with Fifth Third bank ending in XXXX. He had my social security number and claimed Fifth Third was sending notices to my old address in XXXX XXXX, Ohio and I never responded. I haven’t lived there for approximately eight years. He claimed they did a background check to find out where I currently live. I have no idea what this person is talking about. Why would Fifth Third give my social security number to another organization without contacting me first? They have my phone number. What fraud am I committing with a closed checking account? I can not find any XXXX XXXX XXXX company or the phone number does not come up in a search. I think this is fraud.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 9, 2021

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 9, 2021

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: FL

Product: Debt collection
Sub-Product: I do not know

Issue: Written notification about debt
Sub-Issue: Notification didn’t disclose it was an attempt to collect a debt

Full Complaint:
I have never been late sine the opening of this loan in 2017. The XXXX was stolen and while learning the process of dealing with insurance and gap, the loan company, Fifth 3rd Bank took a long time to submit the requested documentation to the insurance company, after several attempts from XXXX XXXX, the paper work was submitted and their portion was paid. Gap kicks in after this and while awaiting, a payment was missed and Fifth 3rd Bank reports me to the credit report. Not a phone call, not a letter requesting payment. I feel unjustly reported and an unappreciated customer after paying over the minimum due and on time for 3 years

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 9, 2021

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: OH

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 9, 2021

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: IN

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest
Sub-Issue: Problem with fees

Full Complaint:
Complaint XXXX previously filed complaint I received 1 cash advance from 5th 3rd 6 months ago off my XXXX credit card. Filed complaint here and there resolve was to mail me a check for XXXX. I had to pay XXXX cash advance fee and I am being charged 25.9 percent interest monthly which averages XXXX per month and it has now been 6 months so 6 times XXXX plus I have other charges on this card and can only pay my minimum each month so these charges are going to continue to accumulate I need Fifth Third to prove to XXXX that I only received 1 XXXX cash advance that day so all fees and interest get rrmoved and stopped for this advance I never received.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: FL

Product: Mortgage
Sub-Product: Other type of mortgage

Issue: Closing on a mortgage

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 9, 2021

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Struggling to pay your bill
Sub-Issue: Credit card company won’t work with you while you’re going through financial hardship

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: FIFTH THIRD FINANCIAL CORPORATION

State: MI

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Closing an account
Sub-Issue: Funds not received from closed account

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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