September 2019 Complaints Against HSBC

Compiled from Public Data by FairShake

If you have an issue with HSBC, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 819 complaints against HSBC. HSBC ranked Number 42 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: September 17, 2019

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: CA

Product: Debt collection
Sub-Product: Credit card debt

Issue: False statements or representation
Sub-Issue: Impersonated attorney, law enforcement, or government official

Full Complaint:
I was left a voicemail stating they were a mediator and my case is in civil court so I needed to contact them immediately. Once I contacted the lady stated my court date was XX/XX/XXXX and she needed to email me the court documents. I explained I do not have a debt. for this amount or with this company and at this point she got very feisty and said she finds that hard to believe since the years were for many years. The agent kept putting me on hold and said she would send me copies of documents by email and that was a lie. The email was a notification letter to collect a debt.
I called back and spoke to another agent who apparently lied as well by saying he would handle this and believes it might not be my debt and will get me copies of the contracts as well because I requested the proof and he also said he will keep this from the upcoming court date. This agent said he will email me proof and again all I got was a lie and a notice of an attempt to collect a debt. This agent also stated I didnt have to do anything because he was taking care of this but he lied and if I dont respond then I pass the 30 days.
The agent I spoke to the first time I think was XXXX and the 2nd agent was XXXX XXXX.
This is NOt my debt and I requested the original contract to prove its me!

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 20, 2019

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: NY

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Closing an account
Sub-Issue: Can’t close your account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 20, 2019

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: CA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Confusing or missing disclosures

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 17, 2019

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: None

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 16, 2019

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: WI

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Trouble using your card
Sub-Issue: Can’t use card to make purchases

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 16, 2019

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: OK

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 23, 2019

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: NY

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 17, 2019

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: TX

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Trouble using your card
Sub-Issue: Can’t use card to make purchases

Full Complaint:
I received an invitation from HSBC US to apply for a credit card in the mail. I completed the application online. My application was approved. This happened XX/XX/2019.
I got my credit card XX/XX/2019 and managed to log in on HSBC ‘s website to view my account.
On XX/XX/2019 I received balance transfer checks in the mail.

However, I can not use the card, because I didn’t receive a PIN number from the bank. HSBC claim they can not verify my identity. I have spent 8 hours calling and chatting the bank with no result.
I emailed HSBC ‘s fraud department a copy of my drivers license XX/XX/2019 and again XX/XX/2019 ( this time from XXXX office ).
Absolutely no response.

Why is this bank allowed to commit this kind of deception in the US?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 20, 2019

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 17, 2019

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: PA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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