December 2021 Complaints Against HSBC

Compiled from Public Data by FairShake

If you have an issue with HSBC, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 673 complaints against HSBC. HSBC ranked Number 66 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: December 3, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
This is XXXX XXXX who is submitting this CFPB complaint myself. Regardless of the multiple written requests, the account listed below are still reporting on my credit report in violation of XXXX Law. HSBC BANK failed to comply with Fair Credit Reporting Act, 15 USC sections XXXX within the time declared by law and continued reporting of unconfirmed information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes. REMOVE the account below : ( HSBC BANK XXXX )

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 1, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: NJ

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Banking errors

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 1, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: NY

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Managing an account
Sub-Issue: Problem making or receiving payments

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 2, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: OR

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Can’t close your account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 2, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: IL

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 2, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: None

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Unable to open an account

Full Complaint:
My HSBC account in the US was closed due to consumer deposit rules. I filed a series of complaints. I was finally informed by the bank ‘s relations department that I had the right to reapply for a new account, but the account opening department was because ” the old account was closed. ” For reasons not to accept my new application, it is simply an unfair treatment to me. The two departments are playing back and forth, and they didnt seriously solve my problem for me.

The XXXX team told me that the bank has the right to reject my application, and the other team responsible for my past complaints turned out that I have the right to apply for a new account. The HSBC team in the US is very confused and the information communicated is inconsistent. This is for me Said it was extremely unfair treatment

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 3, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 1, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: TN

Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer

Issue: Money was not available when promised

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 1, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer

Issue: Other transaction problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 1, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: CA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened to sue you for very old debt

Full Complaint:
They are contacting me about a credit card debit from over 12 years ago. This debit is not on my credit report and they tried this same tactic about 3 years ago. Demanding i make payment to them or legal action summons will be issued. They are contacting several of my family member.

Account is HSBC credit card, amount given {00.00}. They can not provide me with the full account number.

There telephone number is XXXX and XXXX LCS XXXX XXXXs

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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