April 2021 Complaints Against HSBC

Compiled from Public Data by FairShake

If you have an issue with HSBC, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 673 complaints against HSBC. HSBC ranked Number 66 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 28, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: NY

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest
Sub-Issue: Problem with fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 29, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: CA

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Full Complaint:
HSBC BANK issued this card WITHOUT MY AUTHORIZATION. Now reporting this derogatory credit card on my credit report. My numerous attempts to get ahold of HSBC went ignored they do NOT list their phone number on the credit report and their address is NOT deliverable. SEE THE LETTER THAT WAS RETURNED TO ME MY USPS. I’M REQUESTING ALL CREDIT BUREAUS TO DELETE THIS ERRONEOUS ACCOUNT FROM MY CREDIT REPORT BUT THEY ARE TELLING ME THAT XXXX HAS TO VALIDATE THIS ACCOUNT …. HOW ARE THEY GETTING HOLD OF THEM WHEN I’M NOT ABLE TO? ….

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: NY

Product: Debt collection
Sub-Product: Mortgage debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: CA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I have a home mortgage with XXXX ( Loan number : XXXX ). Basically I paid off some money but they still charge me same monthly payment after 4 months. I call them many times but they dont want to proceed my request.

I paid off {0000.00} for my mortgage in last XXXX, and submitted recast request on XX/XX/XXXX. It’s been 3 months, and my request is still not completed. Tomorrow ( XX/XX/XXXX ) will be my next payment date. I’m paying 400+ more money every month than I should During these 3 months, i called mortgage customer service many times. They always asked me to wait, or gave me wrong info like ” we will finish it by this week/month ”.

Finally a supervisor helped me last week. She called mortgage department and asked them to complete my case before XX/XX/XXXX. But today when I called them, still no luck. I escalated, they just told me a manager will callback. I want to get my money back, but they dont care and dont want to help me as usual.

I believe they want to charge me more money every month, and escalation doesnt work. Not sure how long it could be completed.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 29, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: MD

Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)

Issue: Incorrect information on your report

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: VA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Banking errors

Full Complaint:
I signed up for an HSBC checking account because they promised a {0.00} bonus. I met the requirements, but the 8 weeks came and went without the bonus being paid. I contacted them and said ” what’s up with that?! ” and they told me I didn’t open the account ” through the campaign landing page ”! Oh no! A total complete lie! I 100 % did open it though the campaign landing page! Thank goodness I saved PDFs and HTMLs. ( Side note : It is mighty suspicious that the bonus code does not show up anywhere in the application as a text field. Other banks have the code show up somewhere in the application … for obvious reasons. ) Also, other customers have complained online about HSBC l-y-i-n-g to them and making this exact same excuse to them! Wow!

Anywho … I’d like my {0.00} bonus now. Thank you!

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 29, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: CA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem accessing account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: HSBC NORTH AMERICA HOLDINGS INC.

State: CA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Funds not received from closed account

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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