November 2013 Complaints Against Navy Federal Credit Union

Compiled from Public Data by FairShake

If you have an issue with Navy Federal Credit Union, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 290 complaints against Navy Federal Credit Union. Navy Federal Credit Union ranked Number 43 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 11, 2013

Company Official Name: NAVY FEDERAL CREDIT UNION

State: DE

Product: Bank account or service
Sub-Product: Savings account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 12, 2013

Company Official Name: NAVY FEDERAL CREDIT UNION

State: MO

Product: Credit card

Issue: Advertising and marketing

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 13, 2013

Company Official Name: NAVY FEDERAL CREDIT UNION

State: TX

Product: Mortgage
Sub-Product: Other mortgage

Issue: Credit decision / Underwriting

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 13, 2013

Company Official Name: NAVY FEDERAL CREDIT UNION

State: NC

Product: Bank account or service
Sub-Product: Savings account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 9, 2013

Company Official Name: NAVY FEDERAL CREDIT UNION

State: VA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 11, 2013

Company Official Name: NAVY FEDERAL CREDIT UNION

State: OK

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan modification,collection,foreclosure

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed


Complaint Details:

Date of Complaint: November 13, 2013

Company Official Name: NAVY FEDERAL CREDIT UNION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 8, 2013

Company Official Name: NAVY FEDERAL CREDIT UNION

State: NH

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Problems when you are unable to pay

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 13, 2013

Company Official Name: NAVY FEDERAL CREDIT UNION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 13, 2013

Company Official Name: NAVY FEDERAL CREDIT UNION

State: VA

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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