April 2016 Complaints Against Navy Federal Credit Union

Compiled from Public Data by FairShake

If you have an issue with Navy Federal Credit Union, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2016, the CFPB received 671 complaints against Navy Federal Credit Union. Navy Federal Credit Union ranked Number 38 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 27, 2016

Company Official Name: NAVY FEDERAL CREDIT UNION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Full Complaint:
I deposited a check at Navy Federal of {00.00} from XXXX on XXXX XXXX, 2016. On XXXX XXXX, 2016 Navy Federal released the funds for availability. On XXXX XXXX, 2016 Navy Federal adjusted the {00.00} resulting in my account being overdrawn, so I called them and they explained to me the check was not authorized by XXXX. I contact the check writer, XXXX XXXX XXXX XXXX, and they showed proof that the check was withdrawn from their XXXX account and they were never credited back. Navy Federal is stating that XXXX did n’t authorize the transaction but XXXX is stating they released the funds and never received them back. My account is still not resolved several days later and I have n’t been able to take care of an overdue car note because of this issue. Navy Federal needs proof from XXXX that the money was withdrawn from their account.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: April 26, 2016

Company Official Name: NAVY FEDERAL CREDIT UNION

State: LA

Product: Credit card

Issue: Payoff process

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: April 26, 2016

Company Official Name: NAVY FEDERAL CREDIT UNION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Full Complaint:
I had a debit disputes that I lost. The agreement between XXXX XXXX ( navy federal debit disputes supervisor ) and I was that nfcu would debit my account on the first of every month for 4 months in the amount of {0.00}. They took the money on the first the last two months but bothe times ALSO debited my account for the same amount on the XXXX. It took me 2 weeks of voicemails on the supervisors phone line in order to have it reversed. She did promptly reverse the charge from the XXXX last month. This time around I have been calling and leaving voicemails but have not heard back. This has created a negative financial situation for my family of XXXX since we were not 3xpecting to have to deal with this problem again. Because of the delay in response from the supervisor, I have had to borrow from friends and family to make it until the first. The bank supervisor is bullying me, and when I ask to speak with anyone else who has more authority, I am told that only XXXX has the notes for my particular situation.

Please help as I can not imagine going through this again these next two months.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: April 22, 2016

Company Official Name: NAVY FEDERAL CREDIT UNION

State: CA

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: April 26, 2016

Company Official Name: NAVY FEDERAL CREDIT UNION

State: AZ

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: April 26, 2016

Company Official Name: NAVY FEDERAL CREDIT UNION

State: AZ

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: April 20, 2016

Company Official Name: NAVY FEDERAL CREDIT UNION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: April 19, 2016

Company Official Name: NAVY FEDERAL CREDIT UNION

State: MD

Product: Consumer Loan
Sub-Product: Installment loan

Issue: Taking out the loan or lease

Full Complaint:
Navy Federal Credit Union is charging for a loan that I did not co- sign for … they refuse to show the promisory note of the loan loan #. I contested the loan back in XXXX ( see attach letter ) They the credit reporting agency XXXX took it off. then they have put it back on I an not responsible for this loan. I filed an earlier clam, case # XXXX,

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: April 27, 2016

Company Official Name: NAVY FEDERAL CREDIT UNION

State: VA

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Full Complaint:
The XXXX XXXX union cancelled my automatic bill pay when funds was available, they did n’t notify me and I could n’t get to my funds and late payment was reported and the late fees was charged to which I had to pay to protect my credit, the credit union is during nothing to correct the issue other than emailing every day and not the affected company ‘s XXXX fit the problem

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: April 18, 2016

Company Official Name: NAVY FEDERAL CREDIT UNION

State: None

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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