September 2020 Complaints Against Navy Federal Credit Union

Compiled from Public Data by FairShake

If you have an issue with Navy Federal Credit Union, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 1498 complaints against Navy Federal Credit Union. Navy Federal Credit Union ranked Number 30 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: September 29, 2020

Company Official Name: NAVY FEDERAL CREDIT UNION

State: PA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: September 29, 2020

Company Official Name: NAVY FEDERAL CREDIT UNION

State: CA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Closing on a mortgage

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: September 30, 2020

Company Official Name: NAVY FEDERAL CREDIT UNION

State: CA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: September 30, 2020

Company Official Name: NAVY FEDERAL CREDIT UNION

State: CA

Product: Mortgage
Sub-Product: Other type of mortgage

Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: September 29, 2020

Company Official Name: NAVY FEDERAL CREDIT UNION

State: None

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: September 30, 2020

Company Official Name: NAVY FEDERAL CREDIT UNION

State: CA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: September 30, 2020

Company Official Name: NAVY FEDERAL CREDIT UNION

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest
Sub-Issue: Problem with fees

Full Complaint:
On XX/XX/2020 NF reported to XXXX I was 30 days late for {.00} on my Navy Federal Visa card. Up to this date, I was unaware I had a balance or if the account was still even open. The last time I spoke to NF regarding this account was on XX/XX/2020 when their security department informed me that they were closing my visa account because I had not applied for the car and blocking my online access to all of my accounts. I had not receive any invoices on this account nor able to log in online to get my statement. I didn’t think I was late because as of XXXX XXXX., NF had reported to XXXX that my account was current. NF is reporting different and conflicting reports to the credit bureau regarding this account. Per NF, the visa account was closed because I had not applied for the card. So why am I being held responsible for an account I didn’t apply for? And how am I supposed to know I owed a balance on an account deemed not applied by myself I don’t receive statements or ability to get statements online?

Why am i being charged {.00} per month? What is that {.00} charge? It’s not a late fee nor interest. My balance has climbed from {.00} to {.00} in 5 months

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: September 30, 2020

Company Official Name: NAVY FEDERAL CREDIT UNION

State: TN

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: September 30, 2020

Company Official Name: NAVY FEDERAL CREDIT UNION

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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