August 2021 Complaints Against Navy Federal Credit Union

Compiled from Public Data by FairShake

If you have an issue with Navy Federal Credit Union, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 2341 complaints against Navy Federal Credit Union. Navy Federal Credit Union ranked Number 21 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 17, 2021

Company Official Name: NAVY FEDERAL CREDIT UNION

State: MD

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 17, 2021

Company Official Name: NAVY FEDERAL CREDIT UNION

State: VA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 17, 2021

Company Official Name: NAVY FEDERAL CREDIT UNION

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Full Complaint:
Account is showing late payments on my consumer report that were not late and according to 15 USC 1666b Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. attached is a copy of the law that indicates my consumer rights have been violated.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 17, 2021

Company Official Name: NAVY FEDERAL CREDIT UNION

State: AL

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Full Complaint:
My mother passed away on XX/XX/2021. She left everything to me in her will and made me her executor. I had cancelled a purchase for XXXX. But XXXX put it back on the card ending in XXXX when they weren’t supposed to. Navy federal is refusing to let me have my money back since it’s in my mother ‘s account. My mother left me in charge of her estate and checking account after she passed away.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 17, 2021

Company Official Name: NAVY FEDERAL CREDIT UNION

State: AZ

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Account opened as a result of fraud

Full Complaint:
I received a letter from a federal credit that a account was frozen I Never opened then she told me to look up my account I see a lot of inquiries.

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 18, 2021

Company Official Name: NAVY FEDERAL CREDIT UNION

State: GA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 17, 2021

Company Official Name: NAVY FEDERAL CREDIT UNION

State: MD

Product: Checking or savings account
Sub-Product: Savings account

Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed

Full Complaint:
On XXXX XX/XX/2021, deposited personal check to Navy Federal Credit Union Bank for the amount of {000.00}. The check was cleared by the XXXX XXXX on XXXX XX/XX/2021.
On XXXX XX/XX/2021 at XXXX hours I called Navy Federal and learned that the amount of {000.00} wasn’t available to me. I asked Navy Federal customer representative, why my funds are not available to me? I was put on hold and no one reached out to me.
On XXXX XXXX at XXXX hours, XXXX XXXX at XXXX hours, and XXXX XX/XX/2021 at XXXX hours called and checked with XXXX XXXX to confirm about the check status and XXXX informed me that the check was cleared and funds was released to Navy federal.
On XXXX XXXX at XXXX hours, XXXX XXXX at XXXX hours and XXXX XX/XX/2021 at XXXX hours, called Navy Federal and in response they informed me that they hold funds for two days and then release.
Today is XXXX XX/XX/2021 and funds are still not available to me.
I feel that Navy Federal is using my money illegally over two weeks and I am suffering.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company believes complaint is the result of an isolated error


Complaint Details:

Date of Complaint: August 17, 2021

Company Official Name: NAVY FEDERAL CREDIT UNION

State: NC

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 16, 2021

Company Official Name: NAVY FEDERAL CREDIT UNION

State: GA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: August 17, 2021

Company Official Name: NAVY FEDERAL CREDIT UNION

State: CA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed

Full Complaint:
On XX/XX/XXXX a check I wrote for one of my XXXXXXXX was stolen and cashed by another person who deposited it into their account at Navy Federal Credit Union in the amount of {00.00}. The account number is clearly seen on the back of the check. On XX/XX/XXXX, I opened a fraudulent check claim with my bank at XXXX and sent in documents from the person the check was stolen from stating that they never cashed the check. On XX/XX/XXXX, XXXX bank wrote to me to let me know that Navy Federal Credit Union has still not responded and if they do not then the funds are lost. On XX/XX/XXXX I filed a complaint with the CFPB and on XX/XX/XXXX Navy Federal Credit Union closed the case stating they never got documentation. Documentation that IS ATTACHED HERE and WAS on the last complaint. I tried contacting XXXX XXXX, AVP of Fraud at Navy Federal Credit Union with no response. Please go into the account of YOUR client and take my money back and return to me at once. This is absurd.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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