April 2019 Complaints Against PayPal

Compiled from Public Data by FairShake

If you have an issue with PayPal, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 1628 complaints against PayPal. PayPal ranked Number 21 among all financial companies for the most complaints.


Do you have a complaint against PayPal?

Pursue Legal Help

FairShake helps thousands of people take legal action & get compensated…

Learn more about how to sue PayPal

Complaint Details:

Date of Complaint: April 4, 2019

Company Official Name: Paypal Holdings, Inc

State: TN

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 3, 2019

Company Official Name: Paypal Holdings, Inc

State: FL

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2019

Company Official Name: Paypal Holdings, Inc

State: MO

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: April 5, 2019

Company Official Name: Paypal Holdings, Inc

State: FL

Product: Debt collection
Sub-Product: Other debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Full Complaint:
Received a letter in the mail dated XX/XX/19 from XXXX XXXX saying I owe XXXX $ to PayPal inc. I have never had an outstanding with PayPal inc and they confirmed this. Read online this company is trying to scam individuals and are reporting fake debts on their credit reports. I believe this is what is happening to me!

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 5, 2019

Company Official Name: Paypal Holdings, Inc

State: TX

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2019

Company Official Name: Paypal Holdings, Inc

State: MI

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2019

Company Official Name: Paypal Holdings, Inc

State: GA

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 4, 2019

Company Official Name: Paypal Holdings, Inc

State: CA

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
On XX/XX/2018, I made a transaction on this site named XXXX to sell a hoodie for {0.00} through PAYPAL. He only recently said that it had flaws/was not as described so he tried getting a refund, which I thought was peculiar.

What was also suspicious was that, on the site that we made the transaction on ( XXXX ), his account had been frozen/banned. Accounts are usually only frozen/banned when someone is trying to scam someone on that website.

Nevertheless, I was still willing to refund the buyer of all the money paid ( {0.00} ), if he had sent back the hoodie. However, he only sent me a fake package stuffed with empty boxes inside to try to scam me. I’ve attached a video of me opening the box that he sent since I was suspicious and knew this was a common buyer scam that exploits PayPal ‘s policies. The tracking number on the package is the same as the one he sent when he escalated the PayPal claim.

I have tried escalating this claim to PayPal but they have sided with the buyer. I called several times trying to work this out with PayPal, but they would not accept my video of me opening the FAKE package, or abide by Seller Protection which should have prevented the refund since the buyer did not even send the item back.

I have time stamps of when the fake package was delivered, and when I opened the video, which was an hour after the package was delivered. I’ve also screenshotted the weight of my original package, which I’m sure does not line up with the weight of the package the buyer sent me, since it was just empty boxes.

Please, I am just trying to dispute this since he already has my item, I do not want him to steal my money as well.

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: April 5, 2019

Company Official Name: Paypal Holdings, Inc

State: CO

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Full Complaint:
Today we noticed a charge on our XXXX XXXX XXXX checking account dated XX/XX/19 to Paypal Inst Xfer Web for {.00} with no further explanation. I have contacted Paypal where for an additional charge of {.00} they said they may be able to help!!
We do not have a Paypal account and have refused all their efforts to open one. For online purchases we use XXXX and Visa only.
How did Paypal get our check account number?
This is a fraudulent charge which we have not authorized and dont even know what its for.
Please help us reverse the charge and stop it happening again.
Thanks, XXXX XXXX and XXXX XXXX

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: April 5, 2019

Company Official Name: Paypal Holdings, Inc

State: CA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Full Complaint:
On XX/XX/XXXX I was requested to make a PayPal transfer of {00.00} for a deposit on an apartment. As soon as I submitted I was contacted by PayPal via text about a suspicious transaction and did I want to authorize the transaction. At that moment I realized I was being scammed so I replied NO! do not authorize the payment. They asked again and I replied no. I have the text records of this. I asked them to call me but when I did not ereceive a call back I called PayPal and explained that I was being scammed and to not disburse the funds.Their agent said the funds had not left yet and that he would take care of it. I also put a stop payment order on the transaction with my bank. This morning I checked with XXXX and the transaction had posted. XXXX has begun a dispute with PayPal on my behalf.

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

X