August 2020 Complaints Against PayPal

Compiled from Public Data by FairShake

If you have an issue with PayPal, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 2497 complaints against PayPal. PayPal ranked Number 16 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 9, 2020

Company Official Name: Paypal Holdings, Inc

State: IL

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Full Complaint:
I deposited my stimulus payment and Soc.Sec. disability check along with some extra that I’d saved ( {00.00} in all ) to my Paypal, account and within 2 weeks it had all just disappeared from my account. No explanation as to where it went or why. After much time and freaking out, I looked like it had been sent to XXXX XXXX, and then XXXX XXXX, and then even XXXX ( with several other places in between ). I received 2 Visa cards which had no dollar amount of how much they were worth, and hints about activating them and using them on cash.app. I’m XXXX, and I barely know how to use my XXXX, and it’s too old to even download a XXXX XXXX. I complained to XXXX XXXX XXXX and they made a claim to XXXX XXXX, which I’d never even heard of, but I think that Paypal is responsible for ‘losing/stealing ‘ my money. I’d had my account there since XXXX, and this really shocked me, that they would do this. I really need that money back as it is all that I have. I had signed up to have my government check directly deposited, and the very first month, it was taken ( on XX/XX/XXXX – in 2 withdrawals, one for {0.00} and one for {00.00} ) I have gone round and round with Paypal, but for the most part they just play dumb- they even told me they didn’t know where they sent it! Before I noticed that it was gone, I tried to buy a couple birthday presents for my grandaughter, and my card was turned down. Those and a couple more attempted purchases, and my credit is now plummeting. There’s no way they can truly make this up to me, but they could at the very least GIVE ME MY MONEY BACK. And, by the way- because they accepted my SSDI check in a direct deposit and then stole it, it needs to be reported to Social Security- along with my stimulus check. I’ve also questioned XXXX XXXX, XXXX XXXX, and XXXX, and no one seems to know anything! I’ve never heard of anything so openly crooked in my life! The image I’m attaching says ” instant transfer using card ”!! MY CARD?! What business did they have even being in my account?

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: August 10, 2020

Company Official Name: Paypal Holdings, Inc

State: CO

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Unexpected or other fees

Full Complaint:
An accidental transaction occured with company XXXX where I have tried to work with them, but are completely unresponsive in this matter.

An accidental booking occured on XXXX XXXX for XXXX. Which was for a booking on XX/XX/XXXX. I advised them this was an accident and I could not afford this charge. I spoke to the host of the listing, who was willing to refund me afteXXXX XXXX noted the cancellation. I cancelled on XX/XX/XXXX. However XXXX never did note cancellation and every call I made to XXXX had ” promised ” a call back I never received.

As I do not have these funds. My bank denied the charge. However Paypal is constantly trying to withdraw this money where XXXX has advised a ” delivered service ”. This is not true, as it was cancelled before delivery. Where they refuse to cancel the charge.

Paypal has closed my cases without my input.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 9, 2020

Company Official Name: Paypal Holdings, Inc

State: MN

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 9, 2020

Company Official Name: Paypal Holdings, Inc

State: CO

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
My account XXXX There’s {0.00} in it.I need to withdraw money. My account has been more than 180 days since the last payment, but there are still some restrictions that prevent me from withdrawing money.When I withdraw my money Tip : Sorry, something is wrong. Please try again later. Please help me deal with it, thank you!

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: August 9, 2020

Company Official Name: Paypal Holdings, Inc

State: CO

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
My account XXXX There’s {0.00} in it.I need to withdraw money. My account has been more than 180 days since the last payment, but there are still some restrictions that prevent me from withdrawing money.When I withdraw my money Tip : Sorry, something is wrong. Please try again later. Please help me deal with it, thank you!

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: August 9, 2020

Company Official Name: Paypal Holdings, Inc

State: CT

Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency

Issue: Other transaction problem

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: August 9, 2020

Company Official Name: Paypal Holdings, Inc

State: IL

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Other service problem

Full Complaint:
Every time I try to log in into paypal, I get a message stating, ” Sorry, we can’t log you in. If you think there’s a problem with your account, please contact us ”. I keep getting orders from XXXX that have money deposited into the paypal account, but you won’t let me log in to ship the items. Therefore, you are now stealing thousands of dollars from me. I can’t contact you without being logged in, and you refuse to answer your phones.

You’re a terrible worthless company and I’m glad XXXX is moving to their own platform so I won’t ever have to deal with you ever again. You won’t ever get a single cent from me after this.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 10, 2020

Company Official Name: Paypal Holdings, Inc

State: CA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Money was not available when promised

Full Complaint:
This complaint involves PayPal. I received {0.00} in my account over a week-and-a-half ago and they will not let me retrieve it through bank account or transfer. I have called dozens of times and messaged them through customer support only to get a merry-go-round of agents who tell me different things, including that I should take out one of their credit cards. And, this is during a national crisis when I need the money.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: August 10, 2020

Company Official Name: Paypal Holdings, Inc

State: CA

Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer

Issue: Money was not available when promised

Full Complaint:
I have an account with Paypal and the email address for the account is XXXX On XX/XX/2020, I was surprised that the company took an amount of {00.00} from my account, claiming that this amount was due to the damages I suffered from my violation of the use agreement, while there was no dispute between me and anyone who transferred money to my benefit.But Paypal seized the money claiming that I violated the usage agreement while he did not raise any dispute that was adjudicated against me until it is proven that I violated the usage agreement.

PayPal will claim that my account follows the PayPal Pte facility. Ltd. is the owner of the stored value facility PayPal, and does not require approval from the XXXX XXXX XXXX XXXX. It is affiliated with Singaporean law and is not affiliated with PayPal, which is based in XXXX.

This is very misleading and Paypal uses it for XXXX reasons : First : Paypal did not obtain a permit from the XXXX XXXX XXXX to operate and a screenshot attached to a letter from the XXXX XXXX XXXX XXXX stating that PayPal is not registered with them.

Second : The main PayPal site, which we deal with and through which the funds were taken, is owned by Paypal, which is based in XXXX, in the state of California – and it is known that the headquarters of Paypal in the state of California, and then PayPal site is a partner in the process of seizing money Therefore, PayPal does not have a permit or is registered in XXXX according to the Singaporean Monetary Law, and what PayPal publishes on its official website is misleading for clients that legal action must be taken against it.

Second : The PayPal website, which is the interface for dealing with clients, belongs to Paypal, whose headquarters are in XXXX, and is therefore subject to XXXX law The XXXX XXXX XXXX must stand up for PayPal for wrongdoing what it does against customers.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 9, 2020

Company Official Name: Paypal Holdings, Inc

State: IN

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Full Complaint:
My case with PayPal was denied : XXXX I requested assistance with an XXXX refund problem due to an illegally listed rental that I attempted to cancel but did not receive a full refund for. All NUCs were ordered shutdown in Hawaii in XXXX as non-essential businesses, and on the island of XXXX where this rental resides mayor XXXX has never given the OK for short term vacation rentals to resume operating. It is illegal to operate an XXXX rental on the island of XXXX, this includes advertising your business. I would like assistance with getting my full refund for a fraudulent listing of illegal services.

XXXX XXXX XXXX XXXX XXXX XXXXXXXX The website may update over time, but as of XX/XX/2020 it states : On XXXX, short-term or vacation rentals are considered non-essential business and illegal to operate.
This is because mayor XXXX has still not allowed them to reopen, for which they have sued him. While I feel bad for their plight, they have broken the law and illegally sold me services when the government has forbidden them from doing so.

Here are some of the relevant government orders I found : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The shelter order has never ended. Per the NUC clarification guidelines they aren’t supposed to operate or advertise during this period. They broke the law, they ran their their business illegally, I just want my money back so I can deal with a business in compliance with the law.

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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