November 2021 Complaints Against PayPal

Compiled from Public Data by FairShake

If you have an issue with PayPal, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 5411 complaints against PayPal. PayPal ranked Number 9 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 1, 2021

Company Official Name: Paypal Holdings, Inc

State: NJ

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
XX/XX/2021 I recieved a email from paypal saying my account was permanently limited and i had a ticket filed and was told to check my email for judgement.

I have a current balance of {0.00} they are holding today XX/XX/2021 they told me they arent releasing the limitation and they are sending me a second email on XX/XX/2021 to withdraw my funds I called their offices XXXX XXXX, XXXX, XXXX, and XXXX to check on the status of my ticket.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 1, 2021

Company Official Name: Paypal Holdings, Inc

State: PA

Product: Debt collection
Sub-Product: Other debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Full Complaint:
I received an email around XX/XX/XXXX, in which PayPal claimed that they were selling off my debt to a collection company. I was so confused by this, because not only have I not used PayPal in years, but I have not been able to even login to my account in roughly the same amount of time. Then I looked at the total of this supposed debt that I have, and it said {000.00} and some change. I was absolutely flabbergasted, as I can definitively say I never ever used PayPal to accrue {000.00} worth of anything. I actually dont even remember a time Ive used PayPal in my name. I feel like they are just trying to take money from me, and claim that I have a debt that I did not incur. I have tried to email them to appeal this supposed debt, but they are not budging. They are claiming that guy was the one that in fact spend this money. I can 100 % say I was not. They said the charges are from XXXX, and I did not use PayPal in XXXX. I am at a loss, and I do not know what to do about this. I have worked very hard to fix my credit recently, and this is absolutely going to destroy it. This is totally unfair and not right in every way. How can a company just do this to me? I need help. It is entirely possible that this is a case of identity theft, where somebody fraudulently use my PayPal years ago. I just dont know. PayPal is being extremely uncooperative, and they wont even provide me with a detailed list of these supposed charges, so that I can even dispute them.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 1, 2021

Company Official Name: Paypal Holdings, Inc

State: MD

Product: Debt collection
Sub-Product: Other debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Full Complaint:
On XXXX XXXX, XXXX I received email from Paypal that they are debiting ( charging ) my account because I received duplicate credit for following transaction Dispute Case ID XXXX Transaction Amount {0.00} USD Dispute Amount {0.00} USD Transaction ID XXXX Transaction Date XX/XX/XXXX Also for same reason Paypal Credit ( XXXX XXXX ) charged me {0.00} on XXXX XXXX, XXXX For last two weeks I have made several calls and sent several notifications to Paypal about this issue and seems like no one is willing to help.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 1, 2021

Company Official Name: Paypal Holdings, Inc

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Full Complaint:
Paypal sent {0.00} ( {0.00} ) with fees to XXXX XXXX. Which was a unauthorized transaction. I tried to ask XXXX for it back. She said she never received. Then paypal denied my request

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 1, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Full Complaint:
Last XX/XX/2021, they permanently closed my Paypal account without any clear explanation at all. There were no refund requests or chargebacks or whatsoever. The account is clean. They closed the account for a reason that is baseless. Then on XX/XX/2021, Paypal took my remaining balance of only {0.00} without my permission. I was expecting to withdraw my money after six months then they just take it away. I want my money back and remove the linked bank accounts and bank cards from my Paypal account. I am also worried that Paypal might steal the money on those bank and credit card accounts in the future. I am really worried. Please help. I badly need help. Please … … … … .HELP.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 1, 2021

Company Official Name: Paypal Holdings, Inc

State: NC

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
On XX/XX/2021, PayPal permanently limited the account of a household member. To my surprise, I just logged in to my account today and found that they have permanently limited my account too due to ” Potential Risk ”. This’s retaliatory action, being a member from the same household doesn’t give you the right to shut down my account too. Please indicate what activity did you determine as ” Potential Risk ”? My PayPal account history and activities are flawless, with no fraudulent or chargeback transactions ever. I had my account for so many years without any issues. Is it legal to shut down my account because of another household member being unfairly shut down? Please don’t reply with nonsense Terms & Conditions. The last activity in my account was on XX/XX/2021, you didn’t shut down my account UNTIL you shut down the other member ‘s account as a retaliatory action.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 1, 2021

Company Official Name: Paypal Holdings, Inc

State: TX

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
I have been doing a lot of business with Paypal since XXXX recently I have had an issue with funds being held for no reason and I have called them a few times and they keep giving me excuses with no resolution. The last time I asked to speak to a supervisor and I was put on hold for over an hour and I was not able to speak to anyone to resolve this issue.
Here are the facts : 1. I had an XXXX sale on XX/XX/XXXX 2. I shipped the items on XX/XX/XXXX ( USPS Priority AWB XXXX ) 3. The customer received the items on XX/XX/XXXX 4. I generated the shipping label through Paypal, so they have the tracking number, and they know it was delivered.
5. Paypal Transaction ID XXXX My funds are still ” pending ”, I never got a reason from them as to why my funds are still stuck on ” Pending ” mode close to 4 months now.

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: November 1, 2021

Company Official Name: Paypal Holdings, Inc

State: PA

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: November 1, 2021

Company Official Name: Paypal Holdings, Inc

State: CA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Other transaction problem

Full Complaint:
I received a payment of {0.00} on XX/XX/XXXX through PayPal as part of my XXXX baby registry. PayPal has withheld the funds until now with no explanation other than under review and will not allow me to cancel the transaction and refund our friends or do anything. The money is simply sitting in PayPals account and they refuse to take any action.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: November 1, 2021

Company Official Name: Paypal Holdings, Inc

State: TX

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Other transaction problem

Full Complaint:
I was transferring my XXXX funds from my paypal account to my personal bank account XX/XX/XXXX when paypal emailed me that the funds weren’t able to be transferred due to high risk business which I was never informed about when I opened my paypal account. I called representative after I received the email and they claim they were holding my funds for 6 months to see if any charge backs due to this so called high risk consulting company then I would receive and email on how I could receive my funds. So fast forward XX/XX/XXXX was 6 months and never received the funds nor the email and when I called them to inquire about it they gave me some water excuse about how they actually stealing my funds claiming some violation of their agreement. I spoke with a rep XXXX XX/XX/XXXX and she was confused as to what happened as well and why I wasn’t able to receive my funds and just stated file a complaint with headquarters which never responds. I just want my funds of {00.00} not including interest owed the last 6 months released.

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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