February 2021 Complaints Against PayPal

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 5411 complaints against PayPal. PayPal ranked Number 9 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 26, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 26, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
PayPal closed my account for no reason and will not help me get it back and get it up and running. I’m not sure if this is a bug, as I suppose it must be. I have not been able to get help from them for days in any way but just remembered that I could report here because I feel like they are not doing their job properly and it is affecting me a lot as I used PayPal to get paid for my services quite often. My email linked to my PayPal is XXXX. This is affecting my mental health because they want to unfairly hold my money for 180 days in this pandemic situation.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 26, 2021

Company Official Name: Paypal Holdings, Inc

State: OK

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
Paypal closed my account with XXXX in it for no reason.
XXXX.
Above standard seller on ebay. No reason to close my account and hold funds for 180 days

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 26, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 26, 2021

Company Official Name: Paypal Holdings, Inc

State: TX

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Other transaction problem

Full Complaint:
This is regarding XXXX with-holding a transaction fee when it suppose to be reversing or refunding a transaction that was beyond my control. The sender happens to send me money as a business, when I am not nor did I register as a business.
On XX/XX/21, a person sent me money for {0.00}, which XXXX charges a 3 % fee of {.00} because they sent it as a business and not to a friend. XXXX did NOT offer me any option to reject the transaction and therefore allow the payment to be received, and I got {0.00}.
I then issue a refund, in thinking that the transaction would be reversed, and {0.00} would be taken out, but instead when the refund completed, XXXX took out {0.00} from my account and withheld the fee of 3 % – {.00} There needs to be consumer protection since XXXX did not give me any option to reject a transaction if they already intend to hold the 3 % fee and not fully reversing the transaction. No notice was given. More regulation is needed since I made many attempts to get an answer and to help me dispute this, but I’m unsuccessful due to their excuse that it’s Covid.
This is just blatant robbery since I had no control of sending/receiving the money.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 25, 2021

Company Official Name: Paypal Holdings, Inc

State: NY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Full Complaint:
I opened a paypal account in XXXX XXXX. I sold 1 police/fire scanner and 2 ham radios. It was a total of XXXX that was deposited into to my paypal account. Then tried to withdraw the first amount to be avaliable and had to wait 72 hours. Then account was limited. They requested documentation to remove limitation.

1 ) drivers licence 2 ) explaination of items and why I sold them 3 ) copies of receipts for sold items. I purchased these items legitiamitly and they are my personal items that i no longer have a use for i explained to them numerous times. A complete runaround.

I supplied them with all requested documents on XXXX XXXX XXXX. As of XXXX XXXX XXXX my account is still limited and funds are still on hold with no access to them.

I have called 4 times and you always get told it is going to there back office. You can not talk to a person in there back office to resolve this problem.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 26, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Confusing or missing disclosures

Full Complaint:
PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is ” XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 26, 2021

Company Official Name: Paypal Holdings, Inc

State: FL

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
PayPal closed my account for no reason on the XXXX XX/XX/2020 and promised to open it after 180days.. It’s past 180days and they are not helping me with getting it back up and allowing me use my balance. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 26, 2021

Company Official Name: Paypal Holdings, Inc

State: AZ

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 26, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
PayPal closed my account for no reason and will not help me with getting it back up and going. Suddenly They limited my account and asked me to submit documents. In time, I have submitted the documents I never disobey their policies and always done my business 100 % legally, correctly and responsibly. After submitted and reviewed They emailed me saying my account restored, But that’s not.
I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for days, but I just remembered I could file a report on here as I feel they are not doing their job properly, and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is ” XXXX ”

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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