March 2021 Complaints Against PayPal

Compiled from Public Data by FairShake

If you have an issue with PayPal, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 5411 complaints against PayPal. PayPal ranked Number 9 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: March 29, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
Paypal closed my account without a clear reason. I have been trying to contact them but to no avail. I think they made a mistake but they are no longer trying to help me. I’ve been using Paypal for years now and it’s affecting me because I can no longer access my account where I get my payments.
I found out that I can file a complaint here and seek for your help.
My email linked to Paypal is ” XXXX ”

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is ” XXXX ”

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is ” XXXX ”

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2021

Company Official Name: Paypal Holdings, Inc

State: NY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2021

Company Official Name: Paypal Holdings, Inc

State: SC

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 29, 2021

Company Official Name: Paypal Holdings, Inc

State: TX

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Full Complaint:
PAYPAL Ive had my PayPal account for over 5 years. I decided to use my PayPal account to start receiving my online workshop admission during this pandemic.

I had a large total coming in, {00.00} of my money PAYPAL decided to place on hold for 180 in case fraud or in case some one decides to request a refund. I was okay with that. XXXX XXXX XX/XX/2021, XXXX was made. Time for me to get my money back. PAYPAL decided to not help with transfer of my funds ( cant add new card or new bank information ). PAYPAL blocked my calls as well, No reply to emails. Im reporting PAYPAL because theres so many others in the same situation. PAYPAL, holding money or funds with no solution.

Company response:

Response Type: Closed with non-monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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