April 2021 Complaints Against PayPal

Compiled from Public Data by FairShake

If you have an issue with PayPal, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 5411 complaints against PayPal. PayPal ranked Number 9 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 4, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2021

Company Official Name: Paypal Holdings, Inc

State: NY

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Full Complaint:
On XXXX XX/XX/2021 I sent my daughter {0.00}. and she told me she Never received the money because she lost that paypal card so she doesn’t have access to get the money so She contact paypal who told her that the person who sent the money have to contact them so I did they then told me that the money would return to my Acct in 30 days and it’s been over that time frame and I still haven’t gotten my money back or any response from Paypal

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2021

Company Official Name: Paypal Holdings, Inc

State: OH

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2021

Company Official Name: Paypal Holdings, Inc

State: FL

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 4, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 5, 2021

Company Official Name: Paypal Holdings, Inc

State: KY

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Full Complaint:
XX/XX/2021- {.00} I opened a dispute case and PayPal wasnt or couldnt help me supposedly. So they closed the case and said it was unauthorized so they couldnt do anything I just need my money back I got scammed and didnt or wasnt thinking at the time.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 5, 2021

Company Official Name: Paypal Holdings, Inc

State: NY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
On XX/XX/2021, PayPal limited my account for no specific reason. I have tried to get my account back but PayPal is unwilling to cooperate. I am assuming the limitation is a mistake as my PayPal account has no unusual transactions or history. When I spoke to their customer support, the representative I spoke with agreed that there was nothing out of the ordinary with my account and that she could not identify why my account had been limited. I have not been able to get help from them so far so I have decided to file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. I am willing to cooperate with CFPB and PayPal, and will provide anything that is required to get the account back. My email linked to my PayPal is XXXX.

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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