April 2021 Complaints Against PayPal

Compiled from Public Data by FairShake

If you have an issue with PayPal, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 5411 complaints against PayPal. PayPal ranked Number 9 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 24, 2021

Company Official Name: Paypal Holdings, Inc

State: KY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 24, 2021

Company Official Name: Paypal Holdings, Inc

State: AZ

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 24, 2021

Company Official Name: Paypal Holdings, Inc

State: AR

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Full Complaint:
Transaction authorized XX/XX/2021 for XXXX to XXXX XXXX through Paypal for a transaction on XXXX. Messages to XXXX XXXX through the website have gone unanswered. Although the website indicated it is housed in Ohio, the time stamps for the messages are for the XXXX XXXX time zone. I fear the site is a shell for fraud and wished to cancel my payment before any further exposure occurred. Paypal indicated that it could not cancel a payment once authorized despite the potential fraud and risk. Please see transcript in attached document. Paypal did not provide a copy of the transcript upon my request. The document was copied and pasted from the online exchange that spanned approximately 14 hours.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 24, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Checking or savings account
Sub-Product: Savings account

Issue: Managing an account
Sub-Issue: Problem making or receiving payments

Full Complaint:
Paypal Hello, i hope you will help me to fix my account, i dont know that the form i filled -up already to previous pages is correct to my problem right now..and the problem is my paypal account i cant sending money to my friends, i think i ‘am wrong because before this is happened to my account i put the 2 bank account number which is same bank account ( the one is the account number printed on my atm and the other one is the account number that the bank gave to me ) i mean i’am carried away of puting the right bank account number i should put is the account number printed on my atm, then after so many times i am trying to sending money to my friends, but my account saids that i need to email first, i tried to ask to the company but still i can not get the right answer to my problem, and until now i tried to sending money to my second paypal account but still i cant..i hope to here your answer as soon as possible related why i cant sending, receiving and withdraw my money.i hope you will fix my account Please email me to XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 24, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
180 days ban of my paypal account is over they even send me an email regarding it. They also said I can withdraw my wallet balance now but when I tried to withdraw it using the existing bank account it just gets denied days later and they removed the bank account. My problem now is I tried to add a new bank account but they won’t let me. They keep saying I can’t add because my account has issues and when I go to my notification it’s just said the same notification I got 180 days ago that my account has been permanently banned. My question now is how can I withdraw my hard earned money?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 24, 2021

Company Official Name: Paypal Holdings, Inc

State: FL

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 24, 2021

Company Official Name: Paypal Holdings, Inc

State: NC

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Full Complaint:
I used paypal to pay for a XXXX sandwich through the XXXX app in XXXX. Fast forward to XX/XX/XXXX, my XXXX account was used in a different state to make two unathorized purchases with my XXXX account. I contacted paypal and provide proof that I was in my home state the entire day and have never been to there other state. They still dienied my claim bevause I had a purchase agreement from the one time I bought a XXXX sandwich in XXXX.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 24, 2021

Company Official Name: Paypal Holdings, Inc

State: VA

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: April 24, 2021

Company Official Name: Paypal Holdings, Inc

State: FL

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 24, 2021

Company Official Name: Paypal Holdings, Inc

State: CA

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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