August 2021 Complaints Against PayPal

Compiled from Public Data by FairShake

If you have an issue with PayPal, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 5411 complaints against PayPal. PayPal ranked Number 9 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 12, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Confusing or missing disclosures

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 14, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unexpected or other fees

Full Complaint:
PAYPAL sent me an email last XX/XX/2021, to paypal acct. XXXX After a review, we decided to permanently limit your account as we found potential risk associated with it. Youll not be able to use PayPal to send and receive payments or shop online.
If you have funds in your PayPal balance, well hold the amount for up to 180 days. After that period, well email you with information on HOW TO ACCESS YOUR FUNDS..I immediately email Paypal to ask what is ” potential risk ” i made and asking for a proof, because my Paypal acct. are Clean, no issue, no complain and no charge back. But Paypal simple reply me that they can not disclose the reason and wait 180 days to refund my money.
I patiently wait 180 days, But on 178th day, When I check my Paypal acct. amounting XXXX peso or roughly US {0.00} .the balance is XXXX.
I immediately Email paypal, demanding an explanation and the Paypal response due to violation of terms and use. without giving me any proof what i violated.
In the first place why paypal email me to wait 180 days and they will refund my money.
I feel i was robbed, and mentally abused.
I hope your good Office give Justice and Help me.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 13, 2021

Company Official Name: Paypal Holdings, Inc

State: CA

Product: Debt collection
Sub-Product: Other debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 13, 2021

Company Official Name: Paypal Holdings, Inc

State: CA

Product: Debt collection
Sub-Product: Other debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: August 12, 2021

Company Official Name: Paypal Holdings, Inc

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn’t resolving a dispute about a purchase or transfer

Full Complaint:
I made a purchase with my paypal debit card on a website called XXXX on XXXX, and spent XXXX on parts for a paintball toy, and didnt receive an item, the merchant agreed to a refund, but only refunded XXXX out of XXXX, im still waiting on XXXX, I filed multiple claims with paypal, and it keeps getting denied because they see I received a credit from the merchant, but theyre are not looking at the numbers

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 13, 2021

Company Official Name: Paypal Holdings, Inc

State: CT

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Full Complaint:
I had unauthorized transactions and contacted paypal at XXXX as I obtained that number from the internet. I was given the employee name of XXXX XXXX at XXXX XXXX and a paypal employer ID XXXX. My case was NOT resolved, in fact they were obviusly fradulant. Yesterday I contacted another PayPal customer service and spoke to someone that told me they never give out employee ID #. This was phone # XXXX. Unauthorized charges include {0.00} to XXXX XXXX, {0.00} to XXXX XXXX, XXXX XXXX {.00}. Are you able to provide me with any assistance? My email is XXXX and my phone is XXXX. Thank you in advance.

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 12, 2021

Company Official Name: Paypal Holdings, Inc

State: NY

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Full Complaint:
I got email that this account that this account was engaged in activity to deceive PayPal and its customers.

PayPal said After a review, we decided to permanently limit your account as we detected that this account that this account was engaged in activity to deceive PayPal and its customers.

but I haven’t done any thing and my money is stuck in PayPal.
please restore my account

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: August 14, 2021

Company Official Name: Paypal Holdings, Inc

State: OK

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Money was not available when promised

Full Complaint:
My name is XXXX XXXX and I used to sell on XXXX and receiving funds to PayPal, my paypal email address is XXXX PayPal closed my account 6 months ago with over $ XXXX holding from my account and I logged on my account a few days ago and found out that PayPal had transferred all my funds to themselves without any notice / email while they sent me an email earlier said I would be able to withdraw the balance in 180 days ( email attached ).

No explanation why they took my funds out. I never wronged PayPal. Never had a negative balance. They just decided not to support my business anymore which I had no choice but to agree to as nobody would respond back to me why my account was limited. I was fine with it and moved on. Then they decided to steal the funds out of my account. It is not acceptable.

I never caused any damage to them, or the funds would be reversed already I would require PayPal to return my money and if it doesnt come with resolution I am debating going to the media to investigate this and I will begin the process of taking PayPal to arbitration.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 13, 2021

Company Official Name: Paypal Holdings, Inc

State: None

Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency

Issue: Other transaction problem

Full Complaint:
my money amounting to XXXX XXXX was lost at my paypal account XXXX.
my account was hold for 180 days. before 180 days my money was no longer available when i checked

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 13, 2021

Company Official Name: Paypal Holdings, Inc

State: CA

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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