Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2020, the CFPB received 1653 complaints against PHH. PHH ranked Number 24 among all financial companies for the most complaints.
Date of Complaint: April 9, 2020
Company Official Name: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Response Type: Closed with explanation
Date of Complaint: April 9, 2020
Company Official Name: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
Date of Complaint: April 9, 2020
Company Official Name: Ocwen Financial Corporation
State: None
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
Response Type: Closed with explanation
Date of Complaint: April 11, 2020
Company Official Name: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Full Complaint:
PHH Mortgage owned by Ocwen Financial is hindering visibility and my ability to perform online banking.
I am able to log on to access my online profile, but I am barred from accessing payments and detail account information for the past year. Each time I submit a complaint, I am told they see no issues on their end. Below are Main URL : XXXX : XXXX After logon URL : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXManageAccountSSO Button URL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Page Response : Sorry, something happened.
Please try again at a later time.
ID : XXXX ErrorCode : XXXX Fri XX/XX/XXXX XXXX XXXX ( Eastern Daylight Time )
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: April 9, 2020
Company Official Name: Ocwen Financial Corporation
State: OR
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: April 9, 2020
Company Official Name: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Response Type: Closed with explanation
Date of Complaint: April 9, 2020
Company Official Name: Ocwen Financial Corporation
State: NJ
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
Date of Complaint: April 11, 2020
Company Official Name: Ocwen Financial Corporation
State: IL
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
Date of Complaint: April 9, 2020
Company Official Name: Ocwen Financial Corporation
State: HI
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
Date of Complaint: April 9, 2020
Company Official Name: Ocwen Financial Corporation
State: MA
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.