April 2020 Complaints Against PHH

Compiled from Public Data by FairShake

If you have an issue with PHH, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 1653 complaints against PHH. PHH ranked Number 24 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 9, 2020

Company Official Name: Ocwen Financial Corporation

State: CA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Applying for a mortgage or refinancing an existing mortgage

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 9, 2020

Company Official Name: Ocwen Financial Corporation

State: FL

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 9, 2020

Company Official Name: Ocwen Financial Corporation

State: None

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Struggling to pay mortgage

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 11, 2020

Company Official Name: Ocwen Financial Corporation

State: FL

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Trouble during payment process

Full Complaint:
PHH Mortgage owned by Ocwen Financial is hindering visibility and my ability to perform online banking.
I am able to log on to access my online profile, but I am barred from accessing payments and detail account information for the past year. Each time I submit a complaint, I am told they see no issues on their end. Below are Main URL : XXXX : XXXX After logon URL : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXManageAccountSSO Button URL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Page Response : Sorry, something happened.
Please try again at a later time.

ID : XXXX ErrorCode : XXXX Fri XX/XX/XXXX XXXX XXXX ( Eastern Daylight Time )

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: April 9, 2020

Company Official Name: Ocwen Financial Corporation

State: OR

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: April 9, 2020

Company Official Name: Ocwen Financial Corporation

State: CA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 9, 2020

Company Official Name: Ocwen Financial Corporation

State: NJ

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 11, 2020

Company Official Name: Ocwen Financial Corporation

State: IL

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 9, 2020

Company Official Name: Ocwen Financial Corporation

State: HI

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 9, 2020

Company Official Name: Ocwen Financial Corporation

State: MA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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