July 2015 Complaints Against PNC

Compiled from Public Data by FairShake

If you have an issue with PNC, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 1594 complaints against PNC. PNC ranked Number 17 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: July 14, 2015

Company Official Name: PNC Bank N.A.

State: NV

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Full Complaint:
We closed a refinance on a commercial property XXXX 2015. In XXXX, we paid the first monthly payment to XXXX XXXX, as instructed on closing documents and the mortgage statement we subsequently received in the mail. The check cleared our bank account on XXXX XXXX, 2015, which is when the payment was due. XXXX XXXX sold the loan to Midland Loan Services on or about XXXX XXXX. As of today, XXXX XXXX, 2015, XXXX XXXX has not notified Midland that this payment was received, and Midland wants to charge fraudulent late fees in the amount of {00.00} for a payment that was made on time.

Company response:

Response Type: Closed


Complaint Details:

Date of Complaint: July 16, 2015

Company Official Name: PNC Bank N.A.

State: SC

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed


Complaint Details:

Date of Complaint: July 14, 2015

Company Official Name: PNC Bank N.A.

State: NJ

Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)

Issue: Improper contact or sharing of info
Sub-Issue: Contacted employer after asked not to

Full Complaint:
I ‘m in the negatives at PNC Bank and a lady name XXXX called my coworker at my place of work XXXX/XXXX/2015 between XXXX & XXXX to have her let me know of my debt and asked my coworker to tell me to call immediately.

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 15, 2015

Company Official Name: PNC Bank N.A.

State: IL

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 15, 2015

Company Official Name: PNC Bank N.A.

State: IL

Product: Bank account or service
Sub-Product: Checking account

Issue: Using a debit or ATM card

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 15, 2015

Company Official Name: PNC Bank N.A.

State: NY

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 15, 2015

Company Official Name: PNC Bank N.A.

State: NJ

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 15, 2015

Company Official Name: PNC Bank N.A.

State: OH

Product: Bank account or service
Sub-Product: Checking account

Issue: Making/receiving payments, sending money

Full Complaint:
I set up a payment for my car note and it returned as insuffcient funds to the institution i made my payment for and shows as ” paid ” or posted to my bank account. My money is gone and my bill went unpaid!!!! No one know ‘s where my money is and now my car is up for repossesion!!!! The payment was posted to my account on XXXX XXXX, and said to have returned on XXXX XXXX which makes no sense at all, because i saw it posted to my account on XXXX XXXX, 2015.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 15, 2015

Company Official Name: PNC Bank N.A.

State: PA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 16, 2015

Company Official Name: PNC Bank N.A.

State: FL

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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