June 2020 Complaints Against PNC

Compiled from Public Data by FairShake

If you have an issue with PNC, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 4086 complaints against PNC. PNC ranked Number 11 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 29, 2020

Company Official Name: PNC Bank N.A.

State: PA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized

Full Complaint:
I sold a stock on XXXX for {.00} on XX/XX/XXXX, and my bank account was mysteriously removed from the app. XXXX reversed the transaction as a result and took my earnings from the stock, and also charged a {.00} fee for reversing the transaction. The app ‘s service used for connecting bank accounts to XXXX, known as XXXX, has not allowed me to connect my bank account to XXXX. Over the past three weeks, I have tried connecting my bank account to XXXX, but to no avail.

I also tried to pay a friend on XXXX because he put a down payment on an XXXX we rented for vacation. XXXX also uses XXXX to connect bank accounts. For some reason, PNC is unable to connect to XXXX as well, and I haven’t been able to make transactions on XXXX during the same time frame as the encounter with XXXX.

Today, XXXX gave me the option to file a complaint to the CFPB, and I’m hoping this can solve the issues I’ve been dealing with regarding my bank account and other applications.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2020

Company Official Name: PNC Bank N.A.

State: GA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Other transaction problem

Full Complaint:
PNC not accepting set up for transfer

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2020

Company Official Name: PNC Bank N.A.

State: PA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Other transaction problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2020

Company Official Name: PNC Bank N.A.

State: PA

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Managing, opening, or closing your mobile wallet account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2020

Company Official Name: PNC Bank N.A.

State: PA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Other personal consumer report

Issue: Problem with a company’s investigation into an existing issue
Sub-Issue: Investigation took more than 30 days

Full Complaint:
I accidently gave out personal information to some 1 in XXXX and PNC had to close my account 4 fraud. I tried closing my account back on XX/XX/2020 and they wouldn’t let me. I’ve gone into PNC a few more times since and now they are telling me that i have to wait 90 days for me filing disputes.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2020

Company Official Name: PNC Bank N.A.

State: IL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Funds not received from closed account

Full Complaint:
I cl

osed my PNC checking account on the XX/XX/XXXX via telephone and was told that a certified check for all remaining funds ( { 000.00} ) should arrive via mail within 2-4 business weeks. On XX/XX/XXXX I called PNC back because I had not received the check. I was told that the issue would be escalated to their customer service team and that I would receive a call from them.

I received an email and call from XXXX XXXX ( XXXX, XXXX ) of PNC on XX/XX/XXXX. After connecting with XXXX, I was required to fill out an indemnification form, have it notarized, and return to a local PNC branch in order to receive my funds.

The indemnification form was submitted to the branch on XX/XX/XXXX and I have not received any additional communication from PNC as of today XX/XX/XXXX.

Seven weeks and counting without receipt of my funds is unacceptable.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2020

Company Official Name: PNC Bank N.A.

State: CA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem accessing account

Full Complaint:
I want to send money from my PNC checking account internationally using the service XXXX ( XXXX ). I was able to create XXXX account, but I could not link my PNC account with it, indicating PNC does not support it.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2020

Company Official Name: PNC Bank N.A.

State: OH

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Other problem

Full Complaint:
PNC not allowing me to link my account with certain services. I should be able to if I want since it’s my account.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2020

Company Official Name: PNC Bank N.A.

State: IL

Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency

Issue: Wrong amount charged or received

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2020

Company Official Name: PNC Bank N.A.

State: PA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem accessing account

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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