June 2020 Complaints Against PNC

Compiled from Public Data by FairShake

If you have an issue with PNC, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 4086 complaints against PNC. PNC ranked Number 11 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: PNC Bank N.A.

State: NY

Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency

Issue: Other service problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: PNC Bank N.A.

State: CO

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Full Complaint:
I attempted to apply for a CARES Act mortgage forbearance through PNC Bank – where 6 months of payments can be deferred until the end of the mortgage, with no balloon payment required.

I was told that the only loan modification offered to me would be a 3 month forbearance, with a full balloon payment of 3 months of rent due at the end of the period. I was told the CARES Act modification was not available to me.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: PNC Bank N.A.

State: VA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Money was not available when promised

Full Complaint:
i tried to transfer money from pnc to XXXX and it isnt letting me

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: PNC Bank N.A.

State: MA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Other transaction problem

Full Complaint:
PNC has changed something digitally that prevents linking of accounts and digital payments. I now have to pay contractors with a credit card, and they get charged a fee. It’s absurd. We used to be able to pay them via ACH by linking our bank account.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: PNC Bank N.A.

State: PA

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Other transaction problem

Full Complaint:
I’m trying to invest money in my XXXX XXXX account and PNC won’t allow money transfers

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: PNC Bank N.A.

State: PA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem making or receiving payments

Full Complaint:
I’ve been trying to link other banking accounts for transfers with pnc through XXXX. Sometimes it works and sometimes it doesnt, I recently linked one of my accounts finally with no problem. Now I’m trying to do the same with another account but it keeps denying. This is the biggest inconvenience that pnc has been constantly causing withing the past year!

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: PNC Bank N.A.

State: IL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Full Complaint:
Trying to set up direct deposit

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: PNC Bank N.A.

State: MD

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Opening an account
Sub-Issue: Unable to open an account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: PNC Bank N.A.

State: MD

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem making or receiving payments

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 16, 2020

Company Official Name: PNC Bank N.A.

State: MI

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized

Full Complaint:
I am trying to get a XXXX account that comes directly out of my checking account.

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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